Contact Center Solutions Featured Article

Glowpoint Now Approved to Distribute High Definition Real-Time Video in Call Center Environments

November 21, 2012

Glowpoint (News - Alert), a provider of cloud and managed video services, confirmed that the company can now distribute high definition real-time video in call center environments. The company gained approval from the U.S. Patent and Trademark Office and has been issued patent number 8,259,152 for its Video Call Distributor invention.

Glowpoint's Video Call Distributor application and software code integrates many features and services of traditional voice call distribution systems with video calls, eliminating the need for businesses to upgrade their existing platforms to add video capabilities. The VCD also allows end-users to answer both audio and video calls from the same interface, reducing the need to add additional hardware and resources to add video capabilities.

"More and more businesses want to use videoconferencing to create more customer intimacy and improve overall customer service," Joe Laezza (News - Alert), president and chief executive officer at Glowpoint said in a statement.

"We worked closely with customers in the banking and retail industries to develop the VCD. This solution allows our customers and partners to implement a customized platform to enhance their existing traditional contact center capabilities," Laezza added.

Based on strong sales bookings in the third quarter period, the company has announced that it expects to see fourth quarter 2012 revenue and adjusted EBITDA margins to exceed $9 million and 15 percent respectively. Tolga Sakman, chief financial officer and senior vice president of corporate development at Glowpoint emphasized that the company is ending the year on a strong note, and this puts it on course to deliver our 2013 full year guidance of $40 million in revenue and 20 percent adjusted EBITDA margins.

In related news, Glowpoint partnered with TalkPoint to deliver an interactive webcast on cloud and managed services where participants had the opportunity to know how to use cloud and managed services to increase communication efficiency, as well as return on investment, for one’s video endpoints, video systems, and immersive rooms.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Rich Steeves

Article comments powered by Disqus

Related Contact Center Solutions Articles

Golden Gate BPO Solutions Partners with NETCAST BPO Services

When it comes to business process outsourcing (BPO) while many parts of the world are gaining traction as places to locate facilities, India and the Philippines because of their large English-speaking talent pools remain the dominant BPO places to operate. This is particularly true for companies whose majority of customers require support in English. [ Read More ]
05/21/2015

AMC Technology Contact Canvas Integrates Contact Center Apps to Microsoft Dynamics CRM

In recognition of the value-added of CRM integration with contact center capabilities, enterprise and contact center application integration software specialists AMC Technology has announced it has telephony enabled Microsoft CRM 2013 and 2015 through its Contact Canvas platform. The AMC platform allows customers to integrate business apps and communications across the enterprise, from contact center agents to knowledge workers and mobile staff. [ Read More ]
05/21/2015

Lazy Dog Restaurants Partners with RRT On Takeout Management Solution

When it comes to the business world, customer satisfaction is the real currency that keeps a company going. This is true whether talking about a retail or restaurant or a call center. Lazy Dog Restaurant and Bar just announced it is taking the next step in increasing its customer service approach thanks to an agreement with Restaurant Revolution Technologies. The agreement will allow Lazy Dog to implement an innovative takeout order management solution that is going to be supported by the compan… [ Read More ]
05/12/2015

Boston Retail Partners' Survey Reveals 87 Percent Plan on Using Gamification

The latest survey from Boston Retailers Partners reveals retailers are implementing customer relationship management (CRM) solutions as a key enabler to influencing customers. And gamification has become an important tool as part of the CRM deployment. [ Read More ]
05/12/2015

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!