Contact Center Solutions Featured Article

The Philippines Unveils New Government Call Center

October 02, 2012

Call centers are quickly becoming the fastest and most dependable way for companies to receive feedback about their products or get information about their products out to the public. On the flipside, more government entities are seeing the value of establishing these kinds of call centers in order to give the public quick information easily. 

Call centers are certainly not a contraption that the U.S. has a stranglehold on. Governments as far away as Dubai recently took up an interest in using call centers as a go-between the government and the public, and the Philippines is just the latest government to embrace this approach.

Six different government agencies have actually teamed up to get the latest call center in the country off the ground, dubbing the center “Contact Center ng Bayan” (The Nation’s Call Center). This new center will be geared toward being a place where the country’s citizens can go to get information and to voice their concerns or questions about a particular endeavor or various public services.

The Bureau of Internal Revenue, Civil Service Commission, Department of Health, Department of Trade and Industry, National Computer Centre and the Philippine Health Insurance Corporation have joined forces in order to get the call center up and running.

The director of this particular center says that he wants it to be a place where citizens can also “contribute to achieving quality public service.”

The main goal of the contact center will simply give the country’s citizens another way to get valuable information without having to actually travel to a particular office. The call center will be easily reachable from 8am to 5pm Monday through Friday. 

The Phillipine government says that it is working on adding services like SMS and e-mail over the next couple of months, making it that much easier for citizens to gain information.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Austin 2012, happening now in Austin, TX. Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Braden Becker

Article comments powered by Disqus

Related Contact Center Solutions Articles

No Missing Links with Interactive Intelligence Lync Integration

There can be little denying that the Holy Grail for enhancing customer experiences is to absolutely ensure that the right people have the right tools at the right time to efficiently and effectively respond to customers in real-time. This is the reason so much attention and investment by vendors and their customers alike is being placed on omni-channel capabilities. [ Read More ]
10/24/2014

FCC Issues Report on April 911 Outage

911 service are one of those things that people expect to be there when they need it. An outage in April of this year knocked out 911 service to 11 million people, and the Federal Communications Commission has released a damning report, according to Threatpost. [ Read More ]
10/23/2014

Ogilvy & Mather Launches Global Center for Data Excellence

Ogilvy & Mather, one of the largest marketing communications companies in the world, has launched a global center for data excellence known as of OgilvyAmp. [ Read More ]
10/23/2014

Putting the 'I' in IVR with Virtual Assistants

There are countless reasons for calling customer service centers. Too often, the result is a virtual interaction that multiplies the negative experience with the brand and gives IVR a bad name. [ Read More ]
10/23/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!