Interactive Intelligence Group Inc., a global provider of contact center automation, has achieved considerable marketplace success and has therefore been recognized by Frost & Sullivan for a third consecutive year.
Conferring the “Company of the Year, Contact Center Systems North America, 2012 Award,” Frost & Sullivan noted that Interactive Intelligence beat its two competitors on many counts, having emerged with an average overall score of 8.8 – compared to 8.4 and 7.6 respectively.
All vendors were objectively assessed on the growth strategy excellence, growth implementation, degree of innovation with products and technologies, leadership in customer value and market penetration.
Interactive Intelligence received a top score of nine on the customer value measure and a perfect “10” when assessed for its growth strategy excellence. It was well ahead of its rivals in the cloud market with CaaS and constant innovation kept it in front, according to Nancy Jamison, principal analyst at Frost & Sullivan.
Jamison also credited Interactive with a consistent growth strategy, especially in the three segments, where its rivals struggled even to hold their own. Its inbound, outbound and IVR segments particularly experienced tremendous growth.
The company's consistent, stable and well-thought plans resonated well with customers, and Interactive was able to develop a large and loyal install base. It was also well ahead of its competitors in the marketplace with its CaaS, according to analysts at Frost & Sullivan.
Furthermore, developing innovative, customer engagement solutions has been the hallmark of Interactive Intelligence since its founding in 1994, which has paved the way for success in the marketplace.
Given all of the following, it truly comes as no surprise that Interactive Intelligence has been honored by Frost & Sullivan for three years in a row.
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