Contact Center Solutions Featured Article

Frost & Sullivan Honors Interactive Intelligence with Company of the Year 2012 Award

September 14, 2012

Interactive Intelligence (News - Alert) Group Inc., a global provider of contact center automation, has achieved considerable marketplace success and has therefore been recognized by Frost & Sullivan for a third consecutive year.

Conferring the “Company of the Year, Contact Center Systems North America, 2012 Award,” Frost & Sullivan (News - Alert) noted that Interactive Intelligence beat its two competitors on many counts, having emerged with an average overall score of 8.8 – compared to 8.4 and 7.6 respectively.

All vendors were objectively assessed on the growth strategy excellence, growth implementation, degree of innovation with products and technologies, leadership in customer value and market penetration.

Interactive Intelligence received a top score of nine on the customer value measure and a perfect “10” when assessed for its growth strategy excellence. It was well ahead of its rivals in the cloud market with CaaS and constant innovation kept it in front, according to Nancy Jamison, principal analyst at Frost & Sullivan.

Jamison also credited Interactive with a consistent growth strategy, especially in the three segments, where its rivals struggled even to hold their own. Its inbound, outbound and IVR segments particularly experienced tremendous growth.

The company's consistent, stable and well-thought plans resonated well with customers, and Interactive was able to develop a large and loyal install base. It was also well ahead of its competitors in the marketplace with its CaaS, according to analysts at Frost & Sullivan.

Furthermore, developing innovative, customer engagement solutions has been the hallmark of Interactive Intelligence since its founding in 1994, which has paved the way for success in the marketplace.

Given all of the following, it truly comes as no surprise that Interactive Intelligence has been honored by Frost & Sullivan for three years in a row.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2012, taking place Oct. 2-5, in Austin, TX.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Allison Boccamazzo

Article comments powered by Disqus

Related Contact Center Solutions Articles

Tellwise Smart Messages Integrated with Salesforce.com CRM

Tellwise Smart Messages has been integrated with Salesforce.com CRM software. This integration offers automated buyer communications, which enables continuous tracking, analysis, reporting and increased sales forecast accuracy. [ Read More ]
09/18/2014

Creating Customers for Life

Finally, a paramount piece to the puzzle is advocacy. By identifying who one's most active users are, and seeing who is gaining the high value from your offerings, it creates the opportunity for walking, talking advertisements. Communities of users can be developed to create best practices, and by fostering these relationships the door is left wide open for a very profitable long-term partnership. Referrals earn these advocates entrance in a loyalty program. To measure levels of advocacy, the me… [ Read More ]
09/18/2014

Xerox Bringing 1,000+ Call Center, Other Jobs to Kentucky

When it comes to the call center world, the growing trend for the market is for companies to return to the United States. Xerox is just one of the companies moving its call center operations back to the U.S. [ Read More ]
09/18/2014

Georgia County to Receive New Call Center

Recent news emanating from Georgia's Henry County indicates that a global payments company will soon create a new call center in the city of McDonough and, with that new center, will create up to 450 jobs. [ Read More ]
09/17/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!