Toshiba dabbles in almost all aspects of the technology industry, but recently its telecommunications division has been drawing some light with its recent honor. The company’s Call Manager for IPedge®, unified communications system was named a winner of the 2012 CRM Excellence Award from Customer Interaction Solutions magazine. Vice president of the telecommunications division, Brian Metherell said he was honored to have their call manager win the award.
In addition to winning the award, Toshiba also recently released version 7.5 of its call manager, which brings some new features to the table. One feature includes three display options users can choose from. The regular display will just display all functions, compact will consume minimal screen space, while still providing access to indicators and information, and slim docking mode will allow the window to be docked to the top or the bottom of the users screen with commonly used function buttons and the ability to expand to regular view. You can also now customize hot key actions as well as up to 200 triggers to fit what you need from the call manager. There are also notification pop ups for incoming calls. Toshiba’s update also allows users to finally go hands free, as it is now possible connect to Jabra headsets giving you the best of both worlds in terms of high quality sound and hands free capabilities.
In addition to the update, Toshiba’s call manager has plenty of features that warranted the award. Among these are an easy to use interface, fully featured call control, chat between users, and integration with popular third party CRM applications such as Salesforce and Microsoft Outlook.
Toshiba’s commitment to their customers and their commitment to constantly provide a better call managing experience led them to win the award, and will likely lead them to future success down the road.