Contact Center Solutions Featured Article

Call Center to Add 500-Seats in the Dominican Republic

April 16, 2008

GlobCom, a nearshore provider of outsourced call center services, recently announced that it will begin a new operation in the Dominican Republic in a move that is expected to generate 500 jobs in that country, said Eddy Martínez Manzueta, Director Investment and Export Center (CEI-RD, or Centro de Exportación e Inversión de la República Dominicana).
 
GlobCom is based in Santiago, Dominican Republic and has a sales office in Hollywood, Florida. The company offers a complete package of BPO services, including inbound services, customer service, inbound and outbound sales, confirmation and order placement, lead generation, technical help desk, IVR support, Web chat and appointment setting.
 
Martinez Manzueta also stated that the company is interested in expanding its services to San Francisco de Macoris as part of its development and growth strategy. He stated that GlobCom’s new venture constitutes a portion of CEI-RD’s goal of attracting foreign investment to create and generate employment sources for the Dominican Republic, and that the creation of new jobs and new foreign investment represents the policies implemented by Dominican Republic President Leonel Fernandez.
 
Globcom is currently operating a call center in Santiago de los Caballeros that employs more that 200 agents and administrative staff members. The company signed a contract with a foreign organization, allowing it to unify commercial criteria and generate more than 1,600 jobs in the country’s northern region, mainly in this city.
 
Said Martinez Manzueta, “The biggest challenge for agents is to recruit more 1,400 people in the months to come.”
 
Tracey Schelmetic is editorial director for CUSTOMER INTER@CTION Solutions. For more articles please visit Tracey Schelmetic’s columnist page.
 
For all the latest enterprise IP communications, unified communications, and contact center news, please click here.

Article comments powered by Disqus

Related Contact Center Solutions Articles

Businesses: Ignore the Customer Experience at Your Own Peril

The customer experience is a hugely vital part of any business operation. Whether the customer is a regular person at the retail level or a business at the consulting level, the kind of experience the customer has while dealing with a business will often frame that customer's reaction to the idea of doing business with that company in the future. So how do businesses get that perfect customer experience that keeps customers coming back for more? [ Read More ]
08/27/2014

Social CRM Isn't an Option

Since the emergence of social media as a pseudo-legitimate form of communication (I say pseudo because of the varied, sometimes questionable, uses of such platforms, and also because of the injection of advertising in them), the issue for businesses has been how to effectively integrate the social channel into their existing customer contact technologies. [ Read More ]
08/27/2014

Forecast Shows Increased Business Activity in Call Centers Market

Global Industry Analysts, Inc., (GIA), a publisher of off-the-shelf market research, stated that its new global report on call center markets titled, "Call Centers: A Global Strategic Business Report" has revealed the revival of the global economy and an increase in business activity will help increase spending for call centers around the globe. [ Read More ]
08/26/2014

Hinduja Global Solutions Receives High Buyer Satisfaction Ratings

Hinduja Global Solutions Limited (HGS), a company that offers customer relationship and business process management solutions, recently announced that it scored highly on all parameters related to buyer satisfaction in Everest Group's annual report on the Contact Center Outsourcing (CCO) - Service Provider Landscape with PEAK Matrix Assessment 2014. HGS has also been positioned as a "Major Contender" in Everest Group's 2014 PEAK Matrix assessment. [ Read More ]
08/26/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!