Contact Center Solutions Featured Article

Call Center to Add 500-Seats in the Dominican Republic

April 16, 2008

GlobCom, a nearshore provider of outsourced call center services, recently announced that it will begin a new operation in the Dominican Republic in a move that is expected to generate 500 jobs in that country, said Eddy Martínez Manzueta, Director Investment and Export Center (CEI-RD, or Centro de Exportación e Inversión de la República Dominicana).
 
GlobCom is based in Santiago, Dominican Republic and has a sales office in Hollywood, Florida. The company offers a complete package of BPO services, including inbound services, customer service, inbound and outbound sales, confirmation and order placement, lead generation, technical help desk, IVR support, Web chat and appointment setting.
 
Martinez Manzueta also stated that the company is interested in expanding its services to San Francisco de Macoris as part of its development and growth strategy. He stated that GlobCom’s new venture constitutes a portion of CEI-RD’s goal of attracting foreign investment to create and generate employment sources for the Dominican Republic, and that the creation of new jobs and new foreign investment represents the policies implemented by Dominican Republic President Leonel Fernandez.
 
Globcom is currently operating a call center in Santiago de los Caballeros that employs more that 200 agents and administrative staff members. The company signed a contract with a foreign organization, allowing it to unify commercial criteria and generate more than 1,600 jobs in the country’s northern region, mainly in this city.
 
Said Martinez Manzueta, “The biggest challenge for agents is to recruit more 1,400 people in the months to come.”
 
Tracey Schelmetic is editorial director for CUSTOMER INTER@CTION Solutions. For more articles please visit Tracey Schelmetic’s columnist page.
 
For all the latest enterprise IP communications, unified communications, and contact center news, please click here.

Article comments powered by Disqus

Related Contact Center Solutions Articles

Lowe's Opens New Customer Support Center

Lowe's, a home improvement company serving approximately 15 million customers in the United States, in collaboration with the State of Indiana and the City of Indianapolis is ready to open a Customer Support Center in Indianapolis. This new Customer Support Center will create up to 1,000 new jobs by 2016. [ Read More ]
07/24/2014

Contact Centers in Africa-Engaging Citizens and Engine for Economic Development

The recognition of the value of modern contact centers is a global phenomenon in terms of enabling governments to better engage and serve their citizens and as a driver of economic growth. This has been exemplified over the years by the enormous impact of the contact center business in places like the Philippines and India, and is of growing importance in Eastern Europe and the Middle East. And, now it can and should be Africa's turn according to Christopher Bell, Interactive Intelligence's Chan… [ Read More ]
07/24/2014

Interactive Intelligence INTERACTIONS 2014 Draws 2,200-Plus Attendees from 42 Countries

It is always a sign of company health, and typically an indicator of overall market vitality as well, when an annual gathering of customers, partners and leading industry subject matter experts by a recognized industry continues to expand. A case in point is customer experience solutions provider Interactive Intelligence's recently concluded INTERACTIONS 2014. [ Read More ]
07/24/2014

Aviva Augments Operations with New Vodafone Contract

When a vendor has been supplying a company for 17 years, that's no small feat, particularly in these days of rapid change and economic turmoil. But the association between Vodafone and Aviva has been going on that long itself, and is set to continue as Aviva, the global insurance firm, brings back Vodafone to set up a new array of communications services to keep the company on the leading edge of contact capability. [ Read More ]
07/24/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!