Contact Center Solutions Featured Article

Call Center to Add 500-Seats in the Dominican Republic

April 16, 2008

GlobCom, a nearshore provider of outsourced call center services, recently announced that it will begin a new operation in the Dominican Republic in a move that is expected to generate 500 jobs in that country, said Eddy Martínez Manzueta, Director Investment and Export Center (CEI-RD, or Centro de Exportación e Inversión de la República Dominicana).
 
GlobCom is based in Santiago, Dominican Republic and has a sales office in Hollywood, Florida. The company offers a complete package of BPO services, including inbound services, customer service, inbound and outbound sales, confirmation and order placement, lead generation, technical help desk, IVR support, Web chat and appointment setting.
 
Martinez Manzueta also stated that the company is interested in expanding its services to San Francisco de Macoris as part of its development and growth strategy. He stated that GlobCom’s new venture constitutes a portion of CEI-RD’s goal of attracting foreign investment to create and generate employment sources for the Dominican Republic, and that the creation of new jobs and new foreign investment represents the policies implemented by Dominican Republic President Leonel Fernandez.
 
Globcom is currently operating a call center in Santiago de los Caballeros that employs more that 200 agents and administrative staff members. The company signed a contract with a foreign organization, allowing it to unify commercial criteria and generate more than 1,600 jobs in the country’s northern region, mainly in this city.
 
Said Martinez Manzueta, “The biggest challenge for agents is to recruit more 1,400 people in the months to come.”
 
Tracey Schelmetic is editorial director for CUSTOMER INTER@CTION Solutions. For more articles please visit Tracey Schelmetic’s columnist page.
 
For all the latest enterprise IP communications, unified communications, and contact center news, please click here.

Article comments powered by Disqus

Related Contact Center Solutions Articles

Contact Center Solutions Week in Review: Interactive Intelligence, Aspect Software and Nice Systems

What an unusual week in the Contact Center Solutions Community. I never thought I would use the word "war" in an article for the community, but interestingly in different context I ended up using it not once but twice. [ Read More ]
11/22/2014

Aspect Software Declares War in Workforce Optimization Market

We may be closing in on the holiday season and a time of "good cheer," but reality is that competition in business is a 24/7/365 affair. And, depending on whether you are a competitor or possible customer, it looks like this holiday season thanks to a new initiative by customer experience solutions provider Aspect Software you are either looking at a possible lump of coal in you X-mas stocking or a valuable present. The reason is Aspect has dropped the gloves in the hotly contested Workforce Opt… [ Read More ]
11/21/2014

Ozonetel Integrates CloudAgent with Zoho CRM

A big part of improving the customer experience, regardless of whether you are an enterprise or a service provider, is breaking down the silos of customer information that exist inside an organization. Having a full view of the customer is important to customer lifecycle management and hence the overall customer experience. And, one of the big places to look for enhancing visibility into all things customer related is obviously tight integration with various capabilities with customer relationsh… [ Read More ]
11/21/2014

LiveVox Data Center to Bring Cloud Contact Center Capabilities to Canada

As financial results from various contact center and unified communications (UC) solutions providers continue to flow in for this quarter two things are becoming increasingly clear. First, is that those seeking to upgrade their customer experience capabilities are accelerating the adoption of the cloud and hybrid solutions as their preferred path. Second, is that North America continues to be the hotbed of this with not just the large U.S. market as a target of opportunity, but also the vibrant … [ Read More ]
11/21/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!