Happy Friday, CRMers, and welcome to the CRM Week in Review, a quick overview of all the week's happenings in the world of CRM.
This week VoltDelta (News - Alert) Resources and PossibleNOW announced the availability of CallMatch Compliance Service, a contact center compliance application. This application helps call centers comply with regulatory restrictions for both inbound and outbound campaigns. CallMatch Compliance Services lets contact centers integrate residential and business contact data from VoltDelta with do-not-call compliance products from PossibleNOW for calling campaigns.
Read the full article at http://www.tmcnet.com/channels/call-center-solutions/articles/24985-crm-help-call-compliance-offered-from-voltdelta.htm
Where the Customer Relationship Management rubber hits the road has absolutely nothing whatsoever to do with those techie toys most people confuse with “CRM.” ContactCenterSolutions's David Sims wrote this week of four instances of real CRM either winning or losing customers, and you don’t need anything more than an off-the-shelf laptop for any of them.
Visit the article at https://callcenterinfo.tmcnet.com/analysis/articles/25089-real-life-crm-politics-health-care-e-mail.htm
Much more of this and we just might add Starbucks to the pantheon of CRM immortals, says ContactCenterSolutions contributing editor David Sims. The company appears to be taking seriously its Web site asking customers to pitch changes the company should make to revive its struggling U.S. business, according to the Associated Press.
Read the piece at https://callcenterinfo.tmcnet.com/analysis/articles/24908-crm-rears-its-head-starbucks.htm
Client relationship management vendor Satuit Technologies, which sells to the professional investment market, this week announced the release of SatuitCRM 10.7, the latest version of its best practices CRM platform. Among the upgrades in Version 10.7 are features designed specifically to address "requirements of the growing number of large global firms adopting SatuitCRM," company officials say, pointing out Single Sign-On capability to "simplify deployment to large teams and increase compliance with internal IT Security policies."
Read more about the release at http://call-recording.tmcnet.com/topics/crm/articles/24736-crm-107-released-satuit.htm
CRM vendor Dovarri has announced the submission of a patent application incorporating a sales system called "the Funnel" into its CRM and SFA software. The system reacts in real time to data revisions, converting the information into a visual funnel that "allows sales teams to react to changing market conditions," company officials say: "Reliance on snapshot reports is eliminated." The way Dovarri officials describe it, date/time stamped when it enters the system, each sales lead "begins to expand the Funnel." As the lead progresses through the sales process, it "elongates and expands each section of the funnel, contracting upon completion of that stage. Once successfully closed, the sale exits the Funnel."
Read more at http://call-recording.tmcnet.com/topics/crm/articles/24739-crm-vendor-dovarri-asks-patent-funnel.htm
Voice self-service solutions provider VoiceObjects (News - Alert) this week announced the general availability of its VoiceObjects Desktop for Eclipse and VoiceObjects Developer Edition. Using these new solutions, developers can create over-the-phone, multichannel applications with personalization features that allow customers to personalize their experience.
Read on at http://call-recording.tmcnet.com/topics/crm/articles/24761-voiceobjects-debuts-two-new-solutions-voice-self-service.htm
Do you feel like chatting? Many customers do. Problem is…finding someone to chat with.A new survey commissioned by e-commerce chat company inQ (News - Alert) and conducted by the e-tailing group assessed how 31 retailers and telcos that offer chat on their respective Web sites use the technology to sell. The results? Chat is underused.
Read the full piece at https://callcenterinfo.tmcnet.com/analysis/articles/25033-study-reveals-chat-underused-e-commerce-sites.htm
There'll be a children's consignment sale in Boise, Idaho, April 10-12. What's it got to do with CRM and why should you care?
Click here to find out: http://call-recording.tmcnet.com/topics/crm/articles/24742-crm-used-boost-sales-boise-idaho-consignment-sale.htm
Deploying a hosted speech automation solution, although it’s much simpler than the traditional option, is not simply a matter of snapping one’s fingers. It still requires proper planning. For help with that, contact center managers should mark their calendars for an upcoming Webinar, Deploying Speech Automation Using a Hosted Solution, which will take place on Tuesday, April 15th at 2:00 pm EST and will be moderated by yours truly, the CRM Week in Review. "See" you there!
To register, visit http://www.tmcnet.com/channels/call-center-solutions/articles/25129-achieving-contact-center-efficiency-with-hosted-speech-automation.htm
Have a great weekend, CRM enthusiasts.