Contact Center Solutions Featured Article

WNS Partners with ACS to Drive BPO and Contact Center Services in Philippines

April 04, 2008

WNS Limited, a global provider of business process outsourcing (BPO) services, has announced the formation of a joint venture with Advanced Contact Solutions (ACS), a pioneer in BPO services and customer care in the Philippines.


WNS Philippines, the resulting joint venture company, will be majority owned by WNS and will offer contact center services to global clients across industries. The company has already set up its first delivery center in Manila and intends to initially scale to 200 seats.
 
“With the joint venture, WNS is executing its strategy to expand its global delivery network,” said Anup Gupta, COO, WNS Group. “This expansion further enables us to bring a large high quality talent pool to help solve the business challenges of our clients while diversifying the geographic concentration of delivery.”

The alliance was driven largely by a shared vision to deliver high quality BPO services to clients.

“ACS is embarking on establishing a global footprint through relationships with leading global BPO companies such as WNS,” added Victor M. Endaya, President and CEO, ACS. “In this way, we can bring our clients good business practices and expertise in client and customer care.”

Frost & Sullivan research has identified the Philippines as the third largest English-speaking nation in the world and a producer of 35,000 college graduates each year. As a result, the country delivers a highly educated talent pool for providing BPO services.

WNS announced the opening of its delivery center in Bucharest, Romania earlier this year. From this center, the company plans to provide European language skills and high-end finance and accounting services for global clients.

WNS has positioned itself in the marketplace as a BPO provider offering deep industry and business process knowledge, a partnership approach, comprehensive service offering and a proven track record. As such, the company is able to deliver business value to many of the world’s leading businesses.

Since 1996, ACS has been providing clients with superior customer experience through customized business solutions designed to exceed client expectations. The company partners with top Fortune 500 companies and top tier companies in the UK, Australia, Canada, and the Philippines.

The Philippines continues to be an attractive location for outsourcing customer service processes — especially contact center services. The area provides a talented and educated labor pool, in addition to economic benefits that cannot be matched in much of the world. The Philippine industry is now considered a formidable competitor to dominate India and more companies are turning to this alternative location to outsource customer service operations.

Susan J. Campbell is a contributing editor for TMC and has also written for eastbiz.com. To see more of her articles, please visit her columnist page.
 
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