One of India’s leading real estate developers, Peninsula Land Limited, part of Ashok Piramal Group, has selected Drishti-Soft Solutions’ Ameyo for customer interactions management.
Officials with Drishti-Soft Solutions said that Ameyo is built on SOA and MDA based solution architecture, leveraging this enterprise can easily enable process automations and customizations on-the-fly.
Company officials said that Ameyo is feature-rich contact center software equipped with high-end features and capabilities which empowers enterprises to effectively manage their business resources and enhance productivity.
After evaluating various business requirements and aspects including scalability and ease of integration, the leading real estate developer zeroed down on Ameyo, the multi-award-winning solution from Drishti.
"We were looking for a dynamic and robust technology platform that could help us achieve higher quality of customer interaction management. The other key requirement included solution's capability to integrate with third party application," said Kailash Kamal, IT head of Peninsula Land Limited, in a statement.Kamal said that Ameyo enabled the company to improve its sales strategy to deliver significant increase in the business productivity.
He said that the solution was flexible as well as responsive to integrate seamlessly with Microsoft Dynamics CRM thereby simplifying sales processes for the company.
“The solution helped us in automating our process allowing us to focus our resources on core business practices," said Kamal.
ContactCenterSolutions in August reported that in an effort to get better service delivery and efficient technical support operations, Chennai-based software applications vendor Wondersoft Pte Ltd. has adopted Ameyo, the call center software from Drishti.
Now Ameyo has become the technology behind well-managed technical support unit of Wondersoft, thereby enabling the company to prioritize customer calls and connect their best available agents for better query resolution.
Wondersoft offers solutions for retail and distribution businesses.