To help the enterprise users track, analyze, record and manage calls, Inova Solutions has formally introduced its customer incentive program.
According to a press release, this program enables prospective customers with legacy real-time reporting solutions a simple, cost-effective way to switch to Inova Solutions' leading reporting solutions.
"Every contact center has different needs so a one-size-fits-all solution is not effective. Inova offers flexible reporting solutions that fit the needs of inbound, outbound and blended centers with anywhere from a few agents to many thousands of agents," said Mari Mitchell, Vice President of Sales.
Inova Solutions' products and services are easier to use, provide greater flexibility, offer a wider range of inputs and outputs, and include comprehensive service and support. The company will use this program to educate contact center executives and managers about effective real-time reporting solutions, and how to incorporate Inova's proven solutions leveraging the technology investment that has already been made.
Inova has developed a threefold incentive program includes Multi-point system health review, Trade-in allowance on the center's current output devices and Free installation of the core Inova LightLink middleware.
This program offers a quick but thorough analysis that is conducted to determine if the current system is meeting the center's needs; if the technology is up-to-date; and if best practices for maintaining a healthy system are provided.
With the help of this program the outputs can be used in the center and will be valued based on Inova's comparable pricing and a percentage of the value can be applied to any Inova output including call center digital signage, LED wallboards, agent desktop applications and web-based dashboards.
In other company news, ContactCenterSolutions reported that Inova Solutions announced that Inova LightLink is compliant with Aspect Unified IP 6.6 and 7.0, Aspect's unified contact center platform.