Contact Center Solutions Featured Article

March 25, 2008

AsiaInfo Develops Business Support System for China Mobile in Henan Province

By Anuradha Shukla


AsiaInfo (News - Alert) has signed a contract with Henan Mobile, a subsidiary of China Mobile, to develop its Business Operation Support Systems (BOSS).
 
AsiaInfo will deploy its OpenBOSS solution, which complies with China Mobile's (News - Alert) latest BOSS 3.0 specifications and can support approximately 40 million subscribers. Through this project, a total of 10 China Mobile subsidiaries will employ AsiaInfo's BOSS solutions.
 
Steve Zhang (News - Alert), AsiaInfo's president and chief executive officer expressed his company’s excitement to increase market share within the China Mobile market and extend  geographic reach into Henan Province.
 
Zhang explained that AsiaInfo's BOSS solutions offer operators reliable, scalable features that accommodate increasing subscriber growth and provide the flexibility needed to adapt to rapidly changing end-user demands. The company’s innovative, best-of-class products enable the evolution of China's telecom industry, and this contract further enhances their position as the leading provider of telecom software and service solutions in the world's largest telecom market.
 
Located in eastern central China, Henan is the most populous province in China with a total of 31 million mobile subscribers and a mobile phone penetration rate of 31 percent.
 
AsiaInfo Holdings is a provider of high- quality telecom software solutions and IT security products and services to some of China's largest enterprises as well as many small and medium sized companies in China. Earlier this month the company signed a contract with China Mobile to expand its Business Operation Support System (BOSS) in China's Inner Mongolia.
 
Don’t forget to check out TMCnet’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the IP Communications industry. The library offers white papers, case studies and other documents which are free to registered users. Today’s featured white paper is Security Considerations For an IP PBX and Contact Center, brought to you by Interactive Intelligence (News - Alert).
 
Anuradha Shukla is a contributing editor for TMCnet. To read more of Anuradha’s article, please visit her columnist page.


Related Contact Center Solutions Articles

    From Contact Environment to Interaction Ecosystem: The Future of the Customer Contact Center

    Few areas of business operation have been called into greater question in recent years than customer contact centers. Between impersonal automated systems, frustrating menus, and the hot potato topic of overseas outsourcing, the operational model of the customer service contact center has lost touch with its core reason for being - to service the customer. [ Read More ]
    02/13/2012

    TMCnet Contact Center Solutions Week in Review

    It is almost difficult to know where to begin, given all of the interesting contact center activities around the world. However, a great place to begin is with the Editors Choice feature by TMCnet contributor Tracey E. Schelmetic about a terrific webinar sponsored by Interactive Intelligence, "2012: Key Contact Center Trends and Priorities for the Upcoming Year - How you can be read.," The webinar featured Forrester Research principal analyst, Art Schoeller, Interactive Intelligence senior vice … [ Read More ]
    02/11/2012

    Aegis Lands in Magic Quadrant

    Global outsourcing provider Aegis Limited has been named as one of 16 firms in Gartner Inc's 2011 Magic Quadrant for Customer Management Contact Center BPO Worldwide. [ Read More ]
    02/10/2012

    Interactive Intelligence Hires Mitchell Phillips as Australian Territory Manager

    Interactive Intelligence Group, Inc., a global provider of unified business communication solutions for contact centers, unified communications, and business process automation, was in need for someone to take over their Australian territory. The company announced that Mitchell Phillips seems to be the new man for the job. [ Read More ]
    02/10/2012

[ View all Contact Center Solutions Articles ]

Socialize with us

FREE Contact Center Solutions eNewsletter

Click here to receive your targeted Contact Center Solutions Community eNewsletter.[Subscribe Now]

Industry News

Featured Resources

Contact Center Solutions Glossary of Terms

Press Releases

About the Contact Center Solutions Community

    Welcome to the Contact Center Solutions Community The Contact Center Solutions Global Online Community, Sponsored by Interactive Intelligence, is designed to serve as the industry's premier resource for information and research on Contact Center Solutions technology and deployment strategies.