Contact Center Solutions Featured Article

eGain Communications, a provider of customer service and contact center software, has expanded its channel to Poland and added CUBE.

The relationship is expected to strengthen regional market penetration by eGain and enable companies in Poland to purchase contact center customer service solutions from a single, local vendor.

CUBE, set up in December 2006, a part of AKJ Group S.A., specializes in the areas such as IT and business consulting, expert services, requirements analysis, application integration, technical consultancy, development and deployment of solutions supporting operational processes in the telecommunications companies, maintaining IT systems, full-time training and e-learning.

CUBE has a strong focus on delivering rapid ROI to their customers through high value solutions. The company currently operates solely in Poland, but it has future plans to expand into the Ukrainian and Romanian markets.

"eGain is delighted to work with CUBE and we believe that this partnership will have a positive impact in the Contact Centre industry in Poland," Andrew Mennie, Vice President EMEA at eGain said.

"CUBE is a young, talented and vibrant organization and their commitment and local market knowledge of the customer service and contact centre industry will provide enormous additional value to our customers in the region."

"We are thrilled to share a common mission with a global leader like eGain and are very optimistic about the prospects in the regional market. By working with eGain we can help clients deal with increasing volumes of interactions in an efficient and effective manner, improving customer service and delivering significant cost savings," said Pawel Konior, Senior Solution Manager at CUBE.

Anil Sharma is a contributing editor for ContactCenterSolutions. To see more of his articles, please visit his columnist page.