Contact Center Solutions Featured Article

A Call For Call Center Agents To Submit Bizarre Customer Stories

March 12, 2008

Chances are pretty good that if you work with the general public all day, you have some great stories to tell. Let's face it…there are some odd individuals out there. Call center agents often have the best stories to tell. They often speak to people when they are at home (and therefore most comfortably ensconced in their personal quirks). These agents have stories to tell of personal invitations, confessions, customer melt-downs and behavior that just leaves the rest of us shaking our heads. The hard part is getting the agents to share.
 
Interactive Intelligence (News - Alert) has given call center agents a forum to tell their best stories. And some of them are howlers. To honor the voice of the agent and inject a little humor into what is sometimes a very stressful job, the company has launched a contest (win a trip to Hawaii!) called "Outrageous Interactions." The contest invites contact center agents to submit their most outrageous customer interaction stories. The more bizarre, wacky, preposterous, outlandish, unreasonable or over-the-top, the better.
 
The contest is open to contact center agents and contact center managers worldwide. Stories must be written in English, limited to 500 words or less, and can be based on customer interactions by phone, e-mail, letter or Web chat.
 
The winning entry will be selected by a panel of industry experts, including Dr. Donald E. Brown, president and CEO of Interactive Intelligence; Ginger Conlon, editor-in-chief of 1to1 Media; Blair Pleasant, president and principal analyst of COMMfusion LLC; Art Rosenberg, principal analyst and syndicated columnist of The Unified-View; TMC's (News - Alert) president and publisher Rich Tehrani; and others.
 
The deadline for entries is Aug. 31, 2008. Interactive Intelligence plans to announce the winning entry Sept. 30, 2008. To submit an entry, or learn more about the contest, visit www.outrageousinteractions.com.
 
Tracey Schelmetic is editorial director for CUSTOMER INTER@CTION Solutions. For more articles please visit Tracey Schelmetic’s columnist page.
Don’t forget to check out TMCnet’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the IP Communications industry. The library offers white papers, case studies and other documents which are free to registered users. Today’s featured white paper is Migrating Your Messaging System, brought to you by Active Voice.
 

Article comments powered by Disqus

Related Contact Center Solutions Articles

Golden Gate BPO Solutions Partners with NETCAST BPO Services

When it comes to business process outsourcing (BPO) while many parts of the world are gaining traction as places to locate facilities, India and the Philippines because of their large English-speaking talent pools remain the dominant BPO places to operate. This is particularly true for companies whose majority of customers require support in English. [ Read More ]
05/21/2015

AMC Technology Contact Canvas Integrates Contact Center Apps to Microsoft Dynamics CRM

In recognition of the value-added of CRM integration with contact center capabilities, enterprise and contact center application integration software specialists AMC Technology has announced it has telephony enabled Microsoft CRM 2013 and 2015 through its Contact Canvas platform. The AMC platform allows customers to integrate business apps and communications across the enterprise, from contact center agents to knowledge workers and mobile staff. [ Read More ]
05/21/2015

Lazy Dog Restaurants Partners with RRT On Takeout Management Solution

When it comes to the business world, customer satisfaction is the real currency that keeps a company going. This is true whether talking about a retail or restaurant or a call center. Lazy Dog Restaurant and Bar just announced it is taking the next step in increasing its customer service approach thanks to an agreement with Restaurant Revolution Technologies. The agreement will allow Lazy Dog to implement an innovative takeout order management solution that is going to be supported by the compan… [ Read More ]
05/12/2015

Boston Retail Partners' Survey Reveals 87 Percent Plan on Using Gamification

The latest survey from Boston Retailers Partners reveals retailers are implementing customer relationship management (CRM) solutions as a key enabler to influencing customers. And gamification has become an important tool as part of the CRM deployment. [ Read More ]
05/12/2015

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!