PSS, one of America's fastest growing contact center specialists, has acquired Scottsdale, Arizona-based Braintrust Professional Services, a wholly owned subsidiary of MedApps, Inc.
The extensive technical expertise of Braintrust team bolsters PSS capabilities in several contact center technologies, including multichannel routing, CTI
, intelligent call routing, workforce management, and end-to-end reporting. Terms of the transaction have not been disclosed.
Todd Funk, PSS president and CEO finds Braintrust to be an excellent fit for PSS that complements their existing strengths. As enterprises transition to new contact center technologies, PSS is poised to help them make that transition as graceful as possible across the entire contact center.
Funk pointed out that PSS and Braintrust are both Genesys contact center solutions partners. With this acquisition PSS can deliver a complete range of services from the back office to the desktop, plus 24x7x365 support, for both Genesys-based and multi-vendor contact center solutions.
MedApps CEO Kent Dicks said in a statement that this transaction works out very well for all stakeholders. He indicated that PSS is a highly successful company focused on the contact center, and will continue providing a remarkable level of service to Braintrust customers like Qwest, McKesson, and Sierra Health.
MedApps can now focus its resources to strengthen their position in Mobile Wireless Health Monitoring, an emerging market where they expect to see significant growth.
PSS informs that this is their second acquisition in less than twelve months. Last year they acquired VSI, a technical consulting firm that specializes in self-service solutions for the contact center. With the VSI acquisition, PSS expanded capabilities to deliver IVR solutions based on VoiceXML, VoIP
, and SOA/Web Services, as well as provide professional services for additional platforms including Intervoice, Avaya, and Envox.
--------
Anuradha Shukla is a contributing editor for ContactCenterSolutions, covering call centers, CRM and information technology. To see more of her articles, please visit her columnist page.
Don't forget to check out ContactCenterSolutions’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the IP Communications industry. The library offers white papers, case studies and other documents which are free to registered users.