Contact Center Solutions Featured Article

Customer Care Institute Names New Fellow

February 28, 2008

The Customer Care Institute today announced that it has named Dr. Frederick C. Van Bennekom a Fellow of the Institute. As a Fellow, Van Bennekom will develop new tools and techniques to assist customer care professionals with their customer satisfaction measurement programs. The Institute expects that Van Bennekom’s experience as an author, lecturer and instructor on service management will add new dimensions to the group's work.


“We established the Customer Care Fellows program to recognize thought-leaders in Customer Care and to provide them opportunities for advanced research and program development,” explains Roger Nunley, managing director of the Institute. “Members of the Institute and the Customer Care professionals we serve will benefit from our association with Dr. Van Bennekom.”

Van Bennekom is the author of Customer Surveying: A Guidebook for Service Manager, and co-author of a major research report on Problem Prevention Through Design for Supportability: Gaining Competitive Advantage from Customer Support, with Keith Goffin of Cranfield Management School in England. He has published in both industry and academic journals and is a frequent speaker at industry conferences worldwide. Additionally, he teaches Operations Management and Service Management courses in the Executive MBA program at Northeastern University and in Harvard University's Certificate in Management program.

“I am honored to be named a Fellow of the Customer Care Institute,” said Van Bennekom. “Over the past few years, I have consulted with the Institute on several projects and presented at the organization’s events. I look forward to working more closely with the Institute to further study and report on the science of customer satisfaction measurement.”

The Customer Care Institute (CCI (News - Alert)) is an international resource organization that assists customer care professionals with improving the delivery of customer care. Over 7,000 customer care professionals are members of the Institute. CCI has assisted companies from a range of industries in building and enhancing their customer care programs.

For more information about the Institute, visit www.customercare.com.

Article comments powered by Disqus

Related Contact Center Solutions Articles

Contact Center Solutions Week in Review: Dell, Opower, TeleTech Address Customer Experience

The week in contact center solutions saw the introduction by Opower of a new solution to the marketplace, the partnership of Dell and Medallia, the announcement of a new TeleTech call center in the lone star state, and the awarding of accolades to Ambs Call Center. [ Read More ]
10/18/2014

Opower's Customer Engagement Platform Gets a Makeover with New Analytic Tools

Enterprises all over the world, across many industries and sectors, have woken up to the importance of delivering sound customer service. The utility sector is no exception. In fact, at a time when the earth's fossil fuel reserves are fast diminishing, the gas, water and electric utility companies are striving to take the customer relationship to a far deeper level, so that they may find themselves in a better position to influence their customers to adopt more sustainable lifestyles and minimiz… [ Read More ]
10/15/2014

Ambs Call Center Presented with 2014 CAM-X Award of Excellence

For the fifth consecutive year, Ambs Call Center is said to have received the exclusive 2014 CAM-X Award of Excellence and also has been rated as the one of the top 10 answering services in terms of quality in North America. [ Read More ]
10/13/2014

Dell Announces Medallia as Open Networking Customer

Medallia, a global leader in Software-as-a-Service Customer Experience Management solutions, recently opted for Dell's Open Networking solutions [ Read More ]
10/13/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!