Contact Solutions' Northern Virginia data center apparently remained unaffected by the strong earthquake which hit the nation's capital on August 23, 2011, for it claims that not a single customer call was affected.
As a result of what is stated to be the strongest earthquake in over 100 years, the Washington Monument was closed because of cracks in its marble structure. Parts of three spires fell from the National Cathedral and the Pentagon was evacuated for safety reasons.
A well known provider of contact automation services for business and government, Contact Solutions said that it continued normal operations even after the 5.8 magnitude earthquake shook its Reston, Virginia headquarters.
“Our clients trust us to provide one of their most important points of interaction with their customers and constituents. They expect our service to be extremely reliable and highly available. We just got hit with the biggest DC earthquake in over 100 years, and it had zero impact on the service we provide our customers,” stated Paul Logan, CEO of Contact Solutions. “I’m very pleased that we continue to prove ourselves and earn their trust when things like this happen.”
Contact Solutions immediately carried out a series of diagnostic tests to determine the extent of impairment if any. It found that all systems and database functions were operational and functional, remote host connectivity had not been affected, tests calls were successful and replication was intact.
The company claims that even if the Northern Virginia data center had been forced to shut down, the company's three other data centers located in North America would have been able to support the additional load of re-routed calls and ensure that normal services remained uninterrupted.
ContactCenterSolutions reported that Contact Solutions announced a new initiative to improve and manage Customer Experience and customer satisfaction levels in its hosted IVR solutions.
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