Oracle has announced that Polkomtel, a mobile provider in Poland, has selected Oracle's Siebel CRM and other Oracle products to "maintain its competitive advantage in Eastern Europe's communications industry." The firm will replace its inflexible legacy provisioning systems with an automated mobile provisioning system built on the Oracle Communications Service Fulfillment Suite.
In addition, Polkomtel officials say they will implement Siebel CRM to manage and track all customer interactions. The company "expects to achieve improvements in its day-to-day operations," improving its operational efficiency, as well as increasing average revenue per user."
"We chose Oracle's mobile provisioning product and Siebel CRM due to their ability to help us accelerate service delivery and reduce time to revenue," said Konrad Kobylecki, chief operating officer, Polkomtel, saying the integration with Siebel CRM would also help streamline the order-to-fulfillment and issue resolution processes.
Last week Training company Xpertise added Siebel training to its portfolio of customer-relationship management (CRM) training. Siebel was acquired by Oracle in 2005.
"We already provide CRM training for other products," said Bill Walker, Xpertise's commercial director. "We also have expertise with Oracle training. Delivering Siebel training is a natural progression for us."
CRM is a notoriously difficult area for training companies, being a field that requires a great deal of specialist knowledge. "You can't wing it in CRM training. You need to know what you're doing," says Walker. "We've developed a good understanding of CRM and have built up quite a specialization in CRM training. It's terrific to add Siebel to our CRM training portfolio."
Last month Oracle announced the availability of Oracle's Siebel CRM On Demand Partner Subscription option. The Siebellians say it's designed for more effective collaboration with third parties and to improve the partner network.
Through a limited use license, the subscription option lets companies share information with their partners to "streamline joint sales, marketing and service activities," company officials say: "Partners can access a subset of core Siebel CRM On Demand features," such as leads, services requests, analytics, what have you. "All customer information is centralized, accessible and secure."
Oracle Senior Vice President of CRM Anthony Lye said the option is basically "giving our customers the ability to integrate better with their partner channels."
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David Sims is a contributing editor for ContactCenterSolutions. To see more of his articles, please visit his columnist page.
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