Contact Center Solutions Featured Article

Teleservices giant Convergys Corporation announced Thursday that AT&T Mobility has gone live with the company’s Dynamic Decisioning Solution, a proprietary software suite that integrates with an enterprise’s service delivery, billing and customer care systems to obtain a single holistic view of each customer, and then drives actions based on customer history to maximize revenues and customer loyalty.

 

Convergys Dynamic Decisioning Solution data can be used to guide individualized recovery strategies, helping enterprises retain the loyalty—and future value—of long-term customers, without providing unnecessary incentives to customers with little future value. The solution assists customer service agents in providing consistent and proactive care by enabling centralized policy creation and management, as well as automated and real-time policy enforcement across all contact channels.

 

AT&T Mobility, the former Cingular Wireless and wholly owned subsidiary of AT&T Inc., signed a five-year license and support contract with Convergys for this solution.

 

Headquartered in Cincinnati, Ohio, Convergys employs nearly 75,000 employees who serve clients in over 70 countries, speaking more than 35 languages, from 79 sites across the globe. Convergys has been named a Fortune Most Admired company for seven consecutive years, and more than half of the top 50 Fortune 500 companies are Convergys clients.

 

For more information, visit www.convergys.com.