EmployBridge, a rapidly growing national provider of staffing and workforce solutions, has selected ABS Associates to offer level one help desk support with remote capabilities to its employees in 143 locations nationwide, according to a press release. With the help of tools like ABShelp, and its Web-enabled Knowledge Center, ABS guarantees increased employee productivity as well as faster and more efficient IT support. As part of the three-year agreement, ABS will also provide reliable self-service options, such as online FAQ and knowledgebase components.
EmployBridge, a leading provider of specialty staffing services, is one of the largest privately held staffing companies in the United States with more than 140 branches in 25 states. The company has specific brands to serve the following industries; transportation (ProDrivers), logistics (ProLogistix), specialty manufacturing (ResourceMFG), professional (Resource Accounting and Personnel One) and a generalist staffing service (StaffingSolutions).
Headquartered in Atlanta, Ga., ABS Associates offers clients across the country comprehensive outsourced help desk, desktop, managed hosting, and network support and solutions. For over 25 years, the certified support professionals of the company have provided IT solutions to help hundreds of companies manage capital expenses and support costs, enhance company focus, and improve end-user productivity.
"As I worked with the ABS team to develop an IT services plan that fits our needs, I saw firsthand the level of integrity and enthusiasm with which ABS manages problem-solving in the IT realm," EmployBridge Vice President and Chief Information Officer Chris Loope, was quoted as saying in the release. "I take comfort in partnering with a firm like ABS that shares EmployBridge's core values and customer-focused approach."
ABShelp will help EmployBridge employees to submit service requests through the Web, e-mail, text chat, and telephone whenever there is a requirement. Along with its remote services, the total help desk solution offers an efficient support option.
"As we worked with EmployBridge, it became clear that cost was important but not at the expense of quality customer service," ABS Director of Business Development Stefan Schurman said. "Of course we recognize that offshore providers are part of the competitive landscape, but fortunately the ABS service model allows us to offer cost-effective IT support while maintaining outstanding client satisfaction and service levels."
The professional staff of ABS Help Desk is entirely US-based. This was one of the criteria for its selection.
"Certainly the offshore options we considered were attractive in many respects, but in the end, ABS was able to put together the 'complete' package for EmployBridge," Loope added.
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Calvin Azuri is a contributing editor for ContactCenterSolutions. To see more of his articles, please visit his columnist page.
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