Contact Center Solutions Featured Article

Salesforce.com has announced "Tour de Force," a worldwide road show designed to "inspire and educate customers, partners and developers" on the Force.com Platform-as-a-Service. The tour kicks off with a day-long event in San Francisco on January 17th that will feature salesforce.com chairman, CEO and lead guitarist Marc Benioff with Marc Andreessen, Co-founder and Chief Technology Officer of Ning.

 

The tour has specific tracks and sessions designed for CIOs, IT managers, and developers. A live video Webcast of Benioff's presentation from the January 17th Tour de Force event will be available on salesforce.com's site, beginning at approximately 10:00 a.m. PST.

 

Clarence So, Chief Marketing Officer, salesforce.com, said the tour is geared to providing "practical examples and specific advice for customers, partners and developers who want to use Internet platforms and cloud computing with Force.com."

 

The Tour de Force road show will hit Atlanta, Bangalore, Boston, Chicago, Denver, Dublin, Hyderabad, London, Los Angeles/Orange County, Munich, New York City, Paris, San Francisco, Seattle, Melbourne, Sydney, Tel Aviv, Tokyo, Toronto and Washington D.C. Attendance is free, space is limited and registration is open.

 

Last week Envox Worldwide, a vendor of IP-based voice products, announced the availability of Envox PhoneLink 2, a computer telephony integration product letting Salesforce customers add screen pop and click-to-dial capabilities to their contact centers.

   

Blair Pleasant, president & principal analyst of COMMfusion, said Envox PhoneLink "delivers on the promise of unified communications -- blending telephony functionality into mission-critical products and applications such as CRM."

 

Using Envox PhoneLink, organizations can use the data from their Salesforce CRM product to automate their inbound and outbound dialing, and give agents screen pop, click-to-dial, and other telephony capabilities, the Envoxians say.

 

Envox CT Connect is based on industry standards, such as SIP and CSTA, which let application developers and systems integrators add CTI capabilities to their voice self-service, contact center and unified communications products.

 

New features of Envox PhoneLink 2 include support for the Microsoft Windows Vista operating system on Envox PhoneLink client applications, support for VMware on the CTI Middleware server component and two line support for agent extensions on Nortel Meridian, Avaya S87XX series, Siemens Hicom, Cisco CallManager and Nortel CS1000.