Visibility, content flexibility and cost – these three considerations play an important role in the implementation of real-time displays. How such displays are evaluated and translated into successfully fulfilling messaging and metrics needs is the central theme of a whitepaper released by Inova Solutions.
The resource: “A guide to evaluation LED wallboards and LCD displays in the call center,” focuses on the three considerations necessary for success. It emphasizes the fact that call center managers must, in addition to other aspects, learn to acknowledge these three factors if they were to successfully implement real-time data displays.
While LED wallboards provide high visibility, LCD displays content flexibility. Inova OnTrack call center wallboards can be read from up to 100 feet away and from wide viewing angles, which is highly beneficial in large call centers.
In a press release, Mari Mitchell, vice president of Sales at Inova Solutions spoke of the benefits of LED wallboards and LCD displays and the company's consultative role would help evaluate what kind of display were suitable for the call center. Mitchell further added that in many cases, a judicious mix of both proved to be the most effective solution.
Call center digital signage on LCDs from Inova Solutions and Four Winds Interactive provides a variety of content options in addition to real-time call center metrics through the use of a large format LCD or plasma screen to provide high-impact employee communication designed for the 21st century.
Founded in 1984, Inova pioneered real-time performance monitoring in call centers. Over the past two decades it has kept abreast of call centers as they transitioned into modern, multi-interaction contact centers by developing new products that meet the needs of everyone.
In another news release, Inova solutions announced that it has joined the Cisco Developer Network as a Solution Developer within the Unified Communications technology category.