Contact Center Solutions Featured Article

CRM Vendor Etelos Announces Executive Hires

November 29, 2007

Etelos has announced that two executives have recently joined the company: Leon Drozdowski, who joins as the Vice President of Operations, and Don Campbell, the new Vice President, Strategic Development.

 
Jeffrey Garon, President and CEO of Etelos, said he was confident both men would "play key roles in driving Etelos" in the firm's mission to "use Web applications to achieve their goals."

Drozdowski will lead Etelos' global sales and service efforts. He has more than 30 years experience with software sales and services teams. Most recently, he was Vice President of Americas Professional Services for Mercury Interactive. Prior to MI, he held senior executive positions with Computer Sciences, Oracle, CATS Software and Compuware.
 
Campbell will lead Etelos' partner development and platform evangelism efforts. Most recently, he led the evangelism efforts for Office Live at Microsoft, building the partner ecosystem and driving grass-roots community engagement using channel9.msdn.com and other similar vehicles.  Prior to Microsoft, he was Senior Director, Product Management at Infravio, which was acquired by WebMethods.

Etelos sells on-demand, customizable browser-based applications on the hosting environment chosen by clients.
 
Last month CRM vendor Etelos announced that it had formalized a partnership with Web development firm BluCapp as a Premier Development Partner. According to terms of the deal, BluCapp is expected to create, develop and enhance future versions of Etelos CRM for Google Apps, and BluCapp will take advantage of the Developer Edition of Etelos CRM to release its own version of the application.
 
"Taking an existing CRM product and building from its base of success is a great example of how the Etelos Ecosystem benefits a Web developer," BluCapp CEO Robert Thordarson said. "Being able to use the Etelos Marketplace to manage the deployment of the application ensures that BluCapp's CRM will be easy for businesses of any size to implement."
 
By using the Etelos Marketplace, BluCapp is expected to be able to distribute the application to most any business on demand. BluCapp also expects to manage licensing, billing and support content through the Etelos Marketplace.
 
The Etelos Marketplace provides an online storefront that gives businesses the ability to choose an on demand application and install it unto the hosting environment of their choice.
 
"BluCapp has a great vision for the future of CRM," Etelos Founder & CTO Danny Kolke said, adding that the partnership between BluCapp and Etelos is expected to give business users "customizable, on-demand applications that they can place in the hosting environment of their choosing."
 

Want to learn more about the topic covered in this article? Check out ContactCenterSolutions’s White Paper Library, a collection of in-depth information on relevant topics affecting the IP communications industry. This information is free to registered users.

 
David Sims is a contributing editor for ContactCenterSolutions, covering the customer relationship management (CRM) and call center industries. He also blogs for ContactCenterSolutions here.



Home