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Partnership Will Introduce Revenue-Generating CaaS Platform to the Hospitality Market

February 23, 2011

A new Communications as a Service (CaaS) platform for the hospitality industry will be launched as a result of Terrapin Solutions, a cloud services master agency, and Blue Mountain Networks, LLC, partnering with Pac-West Telecomm, Inc. to leverage Pac-West’s Telastic solution.


According to a press announcement today, Blue Mountain - a cloud telephony management software developer and solutions integrator - had a vision that the communications advantages cloud telephony brings to businesses could also benefit hotels. At the same time, Terrapin, designer of cloud solutions for businesses, analyzed its portfolio of technologies and saw that a partnership between Blue Mountain and Telastic Networks could have a tremendous impact on the hospitality industry. The reason is that Telastic, which includes a carrier-grade switching platform with a robust feature set, not only has the capacity to scale into hundreds of thousands of rooms in hotels located anywhere in the world, but it gives hotels the ability to pay only for rooms that are checked-in on a daily basis. In addition, on-property mobility integration enables hotels to advance from simple cost-cutting to revenue creation.

"This model changes everything for telephony in the hospitality space," said Andrew Pryfogle, president and CEO of Terrapin. "Not only does it significantly drive down telephony costs for hotels, it also turns the hotel’s telephony platform back into a revenue-generating machine."The system works with Blue Mountain Networks’ patent-pending software, which manages a hotel’s communications infrastructure and services, layered over the flexible and scalable Telastic platform. This enables hotels to experience the benefits of shared resources and redundancy across multiple locations. In addition, the latest features will be made immediately available and hotels will have the ability to scale up or down based on room occupancy. All of this will be a reality as a non-capital expenditure investment.

Al Mataban, CTO of Blue Mountain Networks, said, "We expect most hotels will find that their communications costs are reduced significantly as a result of implementing this technology."

In other news, ContactCenterSolutions reported, Wyse Technology has introduced Windows 7 and Windows Server 2008 R2 Service Pack 2 (SP1). With this announcement, the global provider in cloud client computing has delivered on a promise to support RDP 7.1 and Microsoft RemoteFX immediately upon availability from Microsoft.


Linda Dobel is a ContactCenterSolutions Contributor. She has been an editor in the contact center space for more than 25 years, and has the distinction of being the founding editor of Customer Inter@ction Solutions (CIS) magazine. To read more of her articles, please visit her columnist page.

Edited by Carrie Schmelkin



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