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ebpSource: Virgin Media Achieves e-Billing and Payment Adoption Landmark

January 26, 2011

The promotion of e-bills and paperless adoption can really make an impact on a company’s cost-to-serve, retention rate, customer satisfaction and cross-selling opportunities.


ebpSource Ltd., a company in the field of international e-billing and payment, has reached a landmark in new customer e-bill adoption with its client Virgin Media.

Virgin Media is one of the U.K.’s leading entertainment and communication companies, offering a “quad play” of broadband, digital TV, home phone and mobile services. Two-thirds of all new customers are now signing up to view and pay their bills online when they first subscribe to Virgin Media’s services.

Virgin Media and ebpSource have been working together to radically overhaul its e-billing and payment operations to provide a truly world-class e-billing and payment experience for Virgin Media customers. The company’s Web, self-care, billing and payment teams have accepted ebpSource’s e-billing and payment domain knowledge and track record of successful deployments.

This partnership has helped Virgin Media to realize significant operational efficiencies, reduce its costs of billing and payment and provide a solid backbone for mass user adoption.

“Compared to other telecoms e-billling and payment initiatives globally, Virgin Media is truly way ahead of the typical adoption curve,” stated Steve Wright, commercial and marketing director at ebpSource.

“Our relationship with the team at ebpSource continues to go from strength to strength. Their knowledge and domain experience in bringing to life large scale, national e-billing and payment projects has been invaluable to our success and we are truly proud of what we have achieved together, in such a short timeframe,” commented Cormac Connolly, director of Self Care at Virgin Media.

Connolly commented that the ebpSource team has proven time after time its ability to work as an integral part of Virgin Media’s operations.

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Mandira Srivastava is a ContactCenterSolutions contributor. She works as a full-time writer, ghostwriter and blogger, and has more than two years of experience in print and Web media. She has also worked on company brochures, website content and product descriptions, as well as proofreading and editing content. To read more of her articles, please visit her columnist page.

Edited by Tammy Wolf

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