Contact Center Solutions Featured Article

October 25, 2007

EnterpriseWizard Releases Adaptive CRM App, Version 2.0

By David Sims


EnterpriseWizard announced the release of Version 2.0 of its flagship EnterpriseWizard adaptive CRM application, described by company officials as "an out-of-the-box, browser-based, end user-customizable J2EE product for issue tracking, helpdesk, customer support, sales, email and marketing automation."
 
The new edition allows business managers to "automate department workflow without IT assistance, extending the on-the-spot customization capabilities provided by the product's adaptive CRM engine," company officials say.
 
The upgrade lets information from a user's PC be captured automatically when a job ticket is submitted, for insight into the user's computing environment and possible problem areas. It provides an improved full-text search engine that searches both the file database and the text of attached files; and offers a variety of other enhancements designed to strengthen the support operation.
 
Colin Earl, CEO of EnterpriseWizard, said the "improved drag-and-drop workflow editor lets the manager define, automate and enforce workflow processes without the need for IT help."
 
Company officials say clients have adapted the system for Sarbanes-Oxley compliance and government regulation, project and time management and change management.
 
EnterpriseWizard can be deployed as a hosted SaaS (News - Alert) application or moved to a shared or dedicated in-house server with just six mouse clicks. The application is available by visiting www.enterprisewizard.com.
 
Last year EnterpriseWizard unveiled the new release of its flagship product EnterpriseWizard, described by company officials at the time as a "fully customizable CRM application" offered with a 100 percent money back guarantee.

Extending the adaptive CRM technology that allowed earlier releases to be customized in real time by business managers, the release "adds a new graphical workflow engine, business rules, Web services, support for custom tables and custom relationships between tables."

Want to learn more about the topic covered in this article? Check out TMCnet’s White Paper Library, a collection of in-depth information on relevant topics affecting the IP communications industry. This information is free to registered users.
 
David Sims is a contributing editor for TMCnet, covering the customer relationship management (CRM) and call center industries. He also blogs for TMCnet here.


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