Aspect is opening its two new facilities in Galway, Ireland in December. The two new Aspect facilities are expected to provide customer technical support, software production and distribution. In addition, they will serve as a shared services center for select administrative functions, said company officials.
These two facilities will provide support to customers in Europe, the Middle East, Africa and some parts of the Asia Pacific region. Company officials said that they will be using Aspect’s software, including unified communications applications for the contact center, its unified contact center platform, Aspect Unified IP and its workforce optimization suite.
“The two new facilities are a significant addition to the growing cluster of unified communications software companies in Ireland,” said Barry O'Leary, CEO at IDA Ireland, adding that this latest announcement endorses Ireland’s position as a leading location for international software and IT services attracted by the talent, technology capability, track record, corporation tax and ease of doing business.
Aspect is global software and IT services firm specializing in applying Microsoft unified communications and collaboration to help customers achieve optimal results via enhanced business processes across the enterprise and in the contact center.
“These new facilities enable Aspect to continue to manage its growth while providing the outstanding levels of service and quality our customers deserve,” said Jim Foy, CEO and president at Aspect, in a press release.
Foy said that the company is making a substantial long-term commitment to Ireland because it offers considerable advantages for doing business, including its attractive corporate tax rate and access to a highly-skilled, multilingual workforce, which is particularly important for their technical support activities for the region.
Last month, the company completed the deployment of Microsoft Lync Server 2010 to more than 1,600 of its approximately 1,900 global employees within one week of the software being made publicly available for trial.