Contact Center Solutions Featured Article

CRM Vendor Predicts December 12 Will Be Biggest Shopping Day Ever

October 10, 2007

After analysis of previous years' holiday sales figures, CRM and eCommerce vendor Volusion predicts that the biggest shopping day of the year will break the typical pattern seen in most years this decade.
 
From 2000 to 2005, the biggest online spending day of the year fell on a Monday, the vendor's research has found -- "Shoppers tend to spend time browsing in stores on the weekends and then buy gifts online when they return to work, where they usually have the fastest internet connections. This pattern held true in 2006 as well when on Monday, December 11th, consumers spent $556 million online."
 
This was the biggest online shopping day in history, until Wednesday, December 13th, when consumers spent a whopping $667 million.
 
The biggest online spending day this year will be Wednesday, December 12th, 2007. "The Monday halfway between Thanksgiving and Christmas has been biggest spending day of the year every year this decade with the sole exception of 2006," Volusion officials say:
 
"Merchants will be pushing their free and discounted shipping promotions that won't end until the 17th or 18th, and consumers will respond to these later promotions by waiting to purchase on Tuesday and Wednesday instead of Monday. Expect sales to exceed $750 million on December 12th, 2007."
 
In early October Volusion announced the release of the newest version of its e-commerce product. Most of the over 40 new features, including new CRM tools, "had at one time been requested by a current Volusion store owner," company officials say.
 
Among the new innovations are enhanced site features and functionality, advanced product and category management tools, advanced order processing features, new CRM tools, design improvements and additional integrations. A major upgrade to V5 will also be seen in the form of new shipping functionality, which includes true shipping integrations, company officials say.
 
With the new version, merchants can now retrieve negotiated live rates from every major shipper and those live rates will take into consideration package dimensions, products shipping separately and orders shipping from multiple warehouses.
 
A major feature request was also filled with V5's ability to offer full "per product" dimensional shipping support for UPS, company officials say.
 
Last year Volusion announced that they had developed free software called Volusion Live Chat, which the called "a 100 percent hosted live chat software, which meaning there's nothing to install on your servers."
 
And if that's not good enough, it's free to any and all PC users, even non-Volusion customers.
 
David Sims is a contributing editor for TMCnet. To see more of his articles, please visit his columnist page.

Article comments powered by Disqus

Related Contact Center Solutions Articles

Rimhub Holdings, Inc. Acquires Systems Integration

Rimhub Holdings has announced that the company has acquired Systems Integration, Inc. (SII), a company that provides contact center and IT help desk infrastructure solutions to U.S. Government agencies and commercial enterprises. The company also provides contact center and help desk systems. [ Read More ]
07/29/2014

California Association of Realtors Enhances Responsiveness with Interactive Intelligence

In the contact center solutions community, we hear so much these days about improving the customer experience and doing so with the additional objective of reducing costs. Contact centers after all are the front lines of customer interactions. Being able to be more responsive is key, along with taking advantage of state-of-the-art communications to dramatically reduce operating expenses. [ Read More ]
07/29/2014

Logitech's USB headset H570e to Enhance the UC Experience

With workplaces constantly changing, there has been an accelerated demand for software and headsets; while the transition to a softphone is almost automatic, the search for a good affordable headset that's tuned to unified communications platforms isn't easy. However, Logitech has a new comfortable one lined up that might just suit their needs-the USB headset H570e. [ Read More ]
07/28/2014

Talk2Rep Partners with Lighthouse Works

Talk2Rep, Inc., a national business process outsourcing (BPO) provider based in Florida, has entered into a strategic partnership with Lighthouse Works. This partnership offers improved job opportunities for people who have poor visions. [ Read More ]
07/28/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!