Contact Center Solutions Featured Article

Webinar Focuses on Government Contact Center Satisfaction in 2010

October 13, 2010

Government executives, managers, leaders, and anyone involved in improving the customer experience in the contact center interested in finding out what’s affecting customer satisfaction right now and how government contact centers are measuring up, a free webinar, “Government Contact Center Customer Satisfaction Results for 2010,” is happening tomorrow, October 14 at 1PM ET.

During the webinar, Federal Consulting Group and CFI Group will detail the results of the 3rd Annual Government Contact Center Satisfaction Index “GCCSI” as well as offer attendees an inside look at customer preferences for online contact as well as how immediate challenges facing government contact centers and how they resolve issues.

Join guest presenter David Ham Public Sector Program Director, CFI Group and ACSI expert who will be focusing on CSR (News - Alert) performance, problem resolution, IVR and the increased focus on online contact channels like e-mail, IM and social media.

Dave has provided customer and employee measurement expertise for CFI Group clients in a variety of industries, involving both business-to-business and consumer research and has nearly twenty years experience in management consulting, research management, and analysis.

The webinar will also feature Ron Oberbillig Chief Operating Officer, Federal Consulting Group - which co-sponsors the GCCSI.

Ron Oberbillig focuses on performance measurement, helping over 200 organizations achieve better results and improved citizen satisfaction with government programs, processes, websites, and call centers. 

The Government Contact Center Satisfaction Index uses the methodology of the American Customer Satisfaction Index (ACSI) – which was developed by the University of Michigan and is the only nationally-recognized measure of satisfaction proven to predict financial performance in the private sector and to predict trust in government agencies in the public sector

 This is a webinar you don’t want to miss.  Register Now!


Stefania Viscusi is an assignment editor for TMCnet, covering voice and Voice over IP technologies. She also oversees production of TMCnet's e-Newsletters in the areas of Internet telephony and speech technology. To read more of Stefania's articles, please visit her columnist page.

Edited by Stefania Viscusi

Article comments powered by Disqus

Related Contact Center Solutions Articles

Aspect Software Declares War in Workforce Optimization Market

We may be closing in on the holiday season and a time of "good cheer," but reality is that competition in business is a 24/7/365 affair. And, depending on whether you are a competitor or possible customer, it looks like this holiday season thanks to a new initiative by customer experience solutions provider Aspect Software you are either looking at a possible lump of coal in you X-mas stocking or a valuable present. The reason is Aspect has dropped the gloves in the hotly contested Workforce Opt… [ Read More ]
11/21/2014

Ozonetel Integrates CloudAgent with Zoho CRM

A big part of improving the customer experience, regardless of whether you are an enterprise or a service provider, is breaking down the silos of customer information that exist inside an organization. Having a full view of the customer is important to customer lifecycle management and hence the overall customer experience. And, one of the big places to look for enhancing visibility into all things customer related is obviously tight integration with various capabilities with customer relationsh… [ Read More ]
11/21/2014

LiveVox Data Center to Bring Cloud Contact Center Capabilities to Canada

As financial results from various contact center and unified communications (UC) solutions providers continue to flow in for this quarter two things are becoming increasingly clear. First, is that those seeking to upgrade their customer experience capabilities are accelerating the adoption of the cloud and hybrid solutions as their preferred path. Second, is that North America continues to be the hotbed of this with not just the large U.S. market as a target of opportunity, but also the vibrant … [ Read More ]
11/21/2014

Contact Centers Join the Fight-JITC Certifies T-Metrics Contact Center on Microsoft Lync 2013

For the last 10 years, T-Metrics has designed, developed, and deployed numerous approved products on APLITS (Approved Products List Integrated Tracking System. As of today, T-Metrics is the only provider of contact center software that has been JITC certified to work on Microsoft Lync 2013, and their solution can be found on the Approved Products List (APL) for purchase by Department of Defense organizations at www.disa.mil/ucco. [ Read More ]
11/21/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!