Contactual, a vendor of on-demand contact centers, and Sylantro Systems, which sells multiplay application feature servers, have announced their commitment to support the interoperability of their combined products, as well as Contactual's Silver Level sponsorship of the Sylantro Global Summit.
"By supporting the interoperability of our joint products we are expanding the addressable market of our partners," said Mansour Salame, CEO, Contactual, Inc. "We are delighted to be part of the Sylantro ecosystem and to be offering our product to the service providers that have committed added value strategies to the Sylantro platform."
Salame will be a speaker at the Sylantro Global Summit on the panel "Synergy Ecosystem Solutions."
"We appreciate Contactual's participation in and commitment to the Sylantro Global Summit," said John Trobough, SVP of Solutions, Sylantro Systems. "The Contactual OnDemand Contact Center is a perfect extension to the Sylantro Hosted Voice offerings."
Contactual has earned the Frost & Sullivan 2005 Global Excellence in Technology Award, TMC Labs' Customer Interaction Magazine 2005 Innovation Award, and a berth in the 2006 Red Herring 100 North America list of the top 100 privately held technology firms.
Last summer Contactual, formerly White Pajama, introduced a new version, 5.0, of their web-based call center suite.
The on demand web-based, virtual PBX
product “makes a difference for companies with busy call centers,” according to company officials, offering them “better control over call volume.”
For example, when calls come in and are queued, the oldest calls are taken first. The product also has a built-in skill matrix which routes calls for those people on vacation to the best skilled person to handle the call. Other product additions include caller line ID, e-mail management and creation of automatic CRM files.
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David Sims is a contributing editor for ContactCenterSolutions. To see more of his articles, please visit his columnist page.