Contact Center Solutions Featured Article

Bay Bridge Webinar Highlights Strategic Planning Software in the Contact Center

September 28, 2010

Contact centers today are tasked not only with keeping costs low and customers happy, but successfully managing the overall operations of the call center.

Without the right tools in place, forecasting, capacity planning, staffing and budgeting can become cumbersome processes.

Bay Bridge (News - Alert) Decision Technologies, a supplier of customer contact channel strategic and capacity planning solutions helps drive innovation and improve forecasting, planning and analysis for the contact centers.

The company’s CenterBridge suite of software applications deliver analytic and strategic performance so contact centers can be better staffed as well as improve their capital investment, risk management and strategic planning.

A closer look at this topic will take place during Session 3 of a 3-Part Webinar Series on Strategic Planning sponsored by Bay Bridge Decision Technologies Tuesday, Oct. 5 at 2PM EST.

The free Webinar, “Using Sophisticated Strategic Planning Software, Liberty Mutual, discovers new opportunities,” will uncover how Liberty Mutual was able to learn more about their operations and how that knowledge lead to efficiency in both time and money.The webinar will feature guest presenter Ric Kosiba, president at Bay Bridge Decision Technologies who will also be joined by Patrick Flynn, Senior Forecast Analyst, Resource Management, Liberty Mutual Customer Response Center.

Flynn will discuss the transformative changes taking place in Liberty Mutual’s Contact Center Planning operation and his planning experience both before and after the implementation of Bay Bridge’s CenterBridge offering.

Past sessions in this series included:

Strategic Planning in Action: An in-depth view of CenterBridge
And
The Secret to a Good Night’s Sleep? Contact Center Strategic Planning

Don’t wait to hear the latest in this final session, Register Now!


Stefania Viscusi is an assignment editor for TMCnet, covering voice and Voice over IP technologies. She also oversees production of TMCnet's e-Newsletters in the areas of Internet telephony and speech technology. To read more of Stefania's articles, please visit her columnist page.

Edited by Stefania Viscusi

Article comments powered by Disqus

Related Contact Center Solutions Articles

Belk Renews Partnership with eBay Enterprise Leveraging Omnichannel to Manage Customer Service

As those of us in the contact center solutions business are almost painfully aware, the term de jure in our community is for better or for worse OMNICHANNEL. It rapidly displaced "Multi-Channel" to describe being able to interact with customers according to their preferences, i.e., phone call, chat, text and now video. In fact, isn't it amazing how the adoption of jargon in our industry is so much faster than the adoption of the solutions they describe? To be honest, I have always had an affinit… [ Read More ]
12/22/2014

Philippine Airlines (PAL) Expands Contact Center Capabilities for US and Canada

This may be a short item but it is indicative of a trend. It has recently been announced that passengers and customers of Philippine Airlines (PAL) in the United States and Canada will soon be able to transact practically all their travel needs by phone by calling PAL's U.S. contact center - 1-800-IFLYPAL (4359725). [ Read More ]
12/22/2014

Istanbul's Taxi Service Set to Get Integration Overhaul

The idea of getting a cab, from one place to another, is one that involves a variety of different facets. Some think about the use of a smartphone app to call in a ride, while others simply hearken back to the days of hiding under a newspaper in the rain while frantically waving an arm and shrieking "Taxi!" at the top of one's lungs. Modernization efforts have been at play in a variety of places, but Istanbul is perhaps one of the most recent such efforts, as the Istanbul Metropolitan Municipali… [ Read More ]
12/22/2014

TNT UK Turns to NewVoiceMedia's ContactWorld to Spur Customer Experience

Cloud contact center systems is a technology that's been gaining ground for some time now thanks to its ability to offer special tools to contact centers, and allow for fairly easy expansions as needed. [ Read More ]
12/22/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!