Contact Center Solutions Featured Article

Bay Bridge Webinar Highlights Strategic Planning Software in the Contact Center

September 28, 2010

Contact centers today are tasked not only with keeping costs low and customers happy, but successfully managing the overall operations of the call center.

Without the right tools in place, forecasting, capacity planning, staffing and budgeting can become cumbersome processes.

Bay Bridge (News - Alert) Decision Technologies, a supplier of customer contact channel strategic and capacity planning solutions helps drive innovation and improve forecasting, planning and analysis for the contact centers.

The company’s CenterBridge suite of software applications deliver analytic and strategic performance so contact centers can be better staffed as well as improve their capital investment, risk management and strategic planning.

A closer look at this topic will take place during Session 3 of a 3-Part Webinar Series on Strategic Planning sponsored by Bay Bridge Decision Technologies Tuesday, Oct. 5 at 2PM EST.

The free Webinar, “Using Sophisticated Strategic Planning Software, Liberty Mutual, discovers new opportunities,” will uncover how Liberty Mutual was able to learn more about their operations and how that knowledge lead to efficiency in both time and money.The webinar will feature guest presenter Ric Kosiba, president at Bay Bridge Decision Technologies who will also be joined by Patrick Flynn, Senior Forecast Analyst, Resource Management, Liberty Mutual Customer Response Center.

Flynn will discuss the transformative changes taking place in Liberty Mutual’s Contact Center Planning operation and his planning experience both before and after the implementation of Bay Bridge’s CenterBridge offering.

Past sessions in this series included:

Strategic Planning in Action: An in-depth view of CenterBridge
And
The Secret to a Good Night’s Sleep? Contact Center Strategic Planning

Don’t wait to hear the latest in this final session, Register Now!


Stefania Viscusi is an assignment editor for TMCnet, covering voice and Voice over IP technologies. She also oversees production of TMCnet's e-Newsletters in the areas of Internet telephony and speech technology. To read more of Stefania's articles, please visit her columnist page.

Edited by Stefania Viscusi

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