Convergys Corporation, a provider of relationship management solution, has announced it completed a project to implement Convergys' Rating and Billing Manager and Active Mediation Smart Apps, both part of Convergys Revenue Management Solutions, for Vodafone's wholesale business in Australia.
Bob Lento, Convergys president, Information Management said that Vodafone can provide the same high quality customer experience to all its MVNO and wholesale subscribers, further driving loyalty and satisfaction by migrating its wholesale business subscribers onto the proven Convergys solutions used for its MVNO operation.
Convergys has successfully supported all aspects of subscriber management for Vodafone's MVNO business for many years, providing activation, mediation, rating, billing, inventory management, and proactive messaging capability for all pre- and post-paid services.
In addition, the company’s Smart BSS Solutions offers real-time marketing innovation to minimize risk, reduce operational costs, and generate revenue so clients can focus on building valuable relationships with their customers.
Convergys supports seven of FORTUNE's top 10 communications companies and provides solutions that drive more value from the relationships its clients have with their customers.