OAISYS, a provider of business call recording and contact center management solutions, has introduced new version 6.2 release of its Talkument and Tracer software solutions.
Officials with OAISYS said that Talkument and Tracer version 6.2 deliver new technology enhancements and functionality improvements for public safety agencies and call centers. In addition, company officials said the offerings are compatible with leading business communications systems, and help companies improve customer service, reduce costs, increase revenue and drive overall profitability. According to company officials, Tracer functionality is built on a foundation of OAISYS' Talkument voice documentation solution.
Talkument does for phone calls what the advent of e-mail did for letters and memos - providing similar benefits to collaboration, productivity and accuracy.
Talkument captures digital recordings, or voice documents, of authorized users' phone-based conversations using patent-pending OAISYS Portable Voice Document technology.
Conversations are captured in their entirety and can be easily and securely shared with other authorized users and oversight personnel for improved collaboration and accuracy.
"The ongoing evolution of our Talkument and Tracer solutions delivers a robust set of purpose-driven capabilities for key target customer markets, specifically the growing public safety and contact center markets," said Brian Spencer, president of OAISYS, in a statement.
Spencer said that this release continues a trend for the company of delivering highly practical, sophisticated solutions that uniquely address modern business challenges.
Recently, OAISYS announced that it is now offering a 60-day money-back satisfaction guarantee to eligible buyers of its Talkument and Tracer call recording and interaction management solutions.
The announcement is an extension of the OAISYS SureDeal Services program, which encompasses all of the various pre-sales support services OAISYS provides to customers and resellers.
These services include product demonstrations custom-tailored to meet specific business needs along with comprehensive and accurate solution configuration based on a customer’s unique technology environment, recording needs and operational requirements.