Was Microsoft’s Windows 7 electronic reporting software firm Inova Solutions’ “idea” to cite the popular and widespread advertising campaign?
It does appear that way given what the operating system (OS) has done for contact centers. Market exploration conducted by Inova Solutions shows that many contact centers are beginning to migrate from Windows XP to Windows 7 (few had installed the reportedly problematic Windows Vista) because the new system is more secure, manageable and responsive. Contact centers investing in technology are likely to have Windows 7 installed on new computers so desktop messaging and digital signage software must continue to work flawlessly on the new system.
Inova Solutions has just announced that its client-side contact center solutions are compatible with Windows 7. These include Inova Broadcaster and Inova Desktop Presenter that are tools that display metrics and messages on digital signage and contact center agent desktops, respectively. This new compatibility allows Inova customers the option to upgrade computers throughout the centers while continuing to utilize the programs they depend on.
(Home based workers are also switching to Windows 7 from XP and from Windows Vista, which had become used (if often reviled) in those environments by dint of being pre-installed on consumer-aimed desktops and laptops purchased when that software became standard.)
The move to Windows 7 boosts Inova Solutions’ position in the electronic reporting marketplace. The firm is reportedly the first to offer compatibility with the now-standard Microsoft OS. Inova Solutions follows the Agile software development methodology, which entails releasing new features and upgrades to products every three weeks. The Agile environment allows Inova to “maintain its status as an industry leader” says the firm.
Inova products deliver vital information to contact center agents and supervisors. Ad-hoc and threshold messages as well as real-time metrics and charts can be viewed on agent desktops—including those at home--and digital signage for maximum impact and self-direction. The new compatibility with Windows 7 allows more contact centers to communicate effectively with agents and enhance productivity.
Windows 7 takes advantage of a new version of Inova Solutions’ LightLink middleware released earlier this year that has authentication and messaging tied to Windows user names rather than just IP addresses. Authenticating by user name provides added security by only allowing users i.e. contact center agents to see messages tied specifically to individual log-ins. Users can also log in remotely for access to desktop applications and messages. LightLink also provides an even simpler installation process by allowing the system to be preconfigured. When a user logs in, Desktop Presenter applications are ready to go and do not have to be individually configured on each machine.
“The Agile methodology we use at Inova Solutions allows us to quickly adapt our products to meet market needs,” said Larry Moulis, chief technology officer at Inova Solutions. “We’re also able to build features our customers request while maintaining a long-term, strategic focus on product development.”