Contact Center Solutions Featured Article

TOA Technologies, a provider of Cloud-based mobile workforce management applications for large enterprises, announced that it has been placed in the Visionaries Quadrant of the June 2010 Field Service Management Magic Quadrant by Gartner Inc. The report from Gartner also named TOA as a "best of breed field workforce optimization vendor."

 

Yuval Brisker, the chief executive officer of TOA Technologies, stated that it is pleasing that TOA Technologies has been recognized as a visionary and best of breed solution in the highly respected yearly report on the field service management industry from Gartner Inc. TOA Technologies is always evolving their platform. They are constantly entering new markets are quickly extending their global presence to meet the requirements of their increasing customer base around the globe.

 

TOA Technologies has kept on being an industry innovator with deep and highly adaptable enterprise grade capabilities, Cloud-based predictive pattern recognition technology and holistic focus on enhancing customer service by optimizing the mobile workforce since the launch of SaaS solution provider in 2003.

 

The newly patented system from TOA Technologies can lessen the service or delivery window to one hour which identifies arrival time with an accuracy of 96 percent. The large enterprise customers of the company, counting top service providers from around the globe such as Virgin Media, ONO, Cox Communications, Suddenlink and others, save an average of approximately $18,000 per year per technician in reduced operation costs.

 

Gartner's report showed that by 2012, at least 18 percent of new application components will be sold as SaaS subscription models, not just purchased and deployed on-premise. It's up from 5 to 6 percent in 2009. The percentage of technicians with wireless access to a formal packaged field service management (FSM) solution in large enterprises will also grow from 25 percent in 2010 to 50 percent by 2010.

 

In May 2010, TOA Technologies mobile workforce management solution picked by Suddenlink