A "FORTUNE Top 50" telecommunications company has renewed its longstanding contract with Convergys Corporation for Convergys Smart BSS Solutions for five years.
Officials with Convergys said that the company will continue to provide the client account management services through a customized software solution that the company designed specifically for the client.
According to company officials, Convergys will also continue to provide data processing, application support and development of this customized solution that assists business customers with the sale of voice products.
This solution, company officials said, enables enterprise customers to fulfill their provisioning requirements on one call.
'This valued and longstanding client and its enterprise customers have benefitted from the state-of-the-art, custom-designed solution Convergys has provided and maintained over the past eight years,' said Bob Lento, president, information management, Convergys, in a statement.
Lento said that this contract renewal is a direct validation of the company's performance and how the company has helped the client provide a superior experience to its enterprise customers.
"We pledge to continue earning our clients' confidence every day,' he said.
Company officials said that Convergys Smart BSS Solutions deliver innovative support of convergent services leveraging real-time marketing innovation, minimizing risk, reducing operational costs, and generating revenue in order for our clients to focus on building valuable relationships with their customers.
Convergys supports six of FORTUNE's Top 10 communications companies.
ContactCenterSolutions in February reported that Convergys Corporation has launched version 6.5 of its Intervoice Voice Portal and the next generation of its Interaction Composer development environment to further enhance the suite of intelligent interaction solutions.
According to officials with Convergys, the Intervoice Voice Portal, also known as "IVP," is a key component of the Convergys Intelligent Self-Service "ISS" solution, which combines intelligent automation with self-service and outbound notification, empowering companies to take full advantage of every customer interaction and leverage that valuable data to help drive down costs, increase revenue opportunities, and increase satisfaction and loyalty.
Within the Intelligent Self-Service solution, Intervoice Voice Portal from Convergys helps contact centers determine their customers' needs and preferences in order to provide them with personalized, convenient, and consistent interactions, while helping to reduce operational costs.
In addition to supporting inbound interactions, IVP can be used to deliver outbound notifications to customers and offer cross-sell and up-sell opportunities via phone, text message, or e-mail.