Contact Center Solutions Featured Article

The industry is dramatically changing for services providers operating in the communications, media and entertainment space. Consumers are demanding different services, competition is changing and the technologies and business models are being altered to survive and thrive in a changing market. These service providers must be flexible and agile as they deploy new services across a diverse subscriber set while they also eliminate those services that no longer meet business goals.


A new whitepaper from IBM examines how IBM Service Management can help a service provider to deliver quality service that is effectively managed, continuous and secure. By leveraging IBM services, software and hardware, service providers can take advantage of flexible, modular offerings that allow for robust solutions to achieve rapid business results and accelerate business growth.

In order to increase customer satisfaction, improve customer service and gain better understanding of their customers’ behavior, a company can rely on IBM Service Management’s portfolio of solutions, specifically the Tivoli Netcool service assurance. These out-of-the-box solutions are designed to help service providers to reduce cost and improve operational efficiency. With multi-technology, multivendor support that spans wireless, wireline and IP environments, Tivoli Netcool service assurance addresses those real-time challenges services providers are facing everyday.

Click here to view this whitepaper in its entirety: Improve Operational Efficiencies Through Effective Management of Next-Generation Networks and Services. This whitepaper provides an overview of effective methods to help service provides to improve overall operational efficiency within the service assurance operational environment. It also examines the IBM Tivoli Netcool solutions and how they can help service providers to streamline operations, improve responsiveness and reduce costs.