Ryla Inc, a domestic provider of outsourced call center and customer contact solutions, has
announced that it is hiring 1,500 temporary customer service positions at its Atlanta-area headquarters location. The eight-week positions start immediately.
Headquartered in Kennesaw, Ga., Ryla delivers a range of customized customer contact services, including inbound customer care, tech support, help desk, outbound data collection, surveys, automated messaging, retention programs and back office process support. Additionally, Ryla delivers on-demand, project-based solutions requiring quick ramp-up for crisis response, seasonal retail and political needs.
In a release, Shelly Wilson, co-founder and chief operations officer at Ryla, said that the temporary positions provide the company with an opportunity to assess customer service agent strengths and make full-time job offers to temporary workers when permanent positions become available.
She said that, “In this economic environment, contact center positions also provide an excellent job opportunity for people looking for supplemental seasonal income and others who want to hone their customer service skills.”
Officials at the company said that they will start screening and hiring candidates on immediate basis starting immediately until Decemeber at 545 Kenneth E. Marcus Way, Marietta.
When hiring agents, Ryla plans to look out for a variety of characteristics including overall enthusiasm and high energy. Officials said that the candidates must be able to type 30 words per minute with 80 percent accuracy and pass spelling, grammar and vocabulary tests. Applicants should wear business attire and arrive early in case of large turnouts.
Ryla has also announced its plans to create 1,200 new jobs by 2011. In 2009, it announced more than 1,000 new contact center agent jobs and plans to triple its revenues. Today, Ryla employs more than 2,000 agents in its headquarters in Kennesaw, Ga., and regional headquarters in Saraland, Ala.
Among the company’s 1,000 new hires in the past year, Ryla said that it has witnessed a rise in younger, tech-savvy and in mature candidates. It is also experiencing an industry-outstripping average annual employee retention rate of 73 percent compared with 29 percent or less at many other firms.
