Contact Center Solutions Featured Article

Convergys Corporation has announced that three global companies in the services and technology industries have renewed contracts for Convergys HR Solutions. 

These "human resources outsourcing" contract renewals, Convergys officials say, range from one to five years in length, and during that period are expected to generate total revenue of more than $25 million. 

 

According to the terms of the most involved deal, Convergys will continue to provide workforce management and HR administration services, including recruitment, on boarding, absence management, and leave administration for over 60,000 North American employees of "a business services company," company officials say, 

Another deal covers benefits administration and support for a company with 70,000 employees, and the third is a one-year renewal for payroll technology and systems supporting 18,000 US-based employees of a global technology company.

John Gibson, Convergys President, Human Resources Management, described the contract renewals as "testament to the hard work and dedication of both our clients and Convergys employees." 

 

Convergys has clients in over 70 countries and 35 languages and 70,000 employees of their own in 82 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia, as well as global headquarters in Cincinnati.

TMC's Anil Sharma recently reported that Utah’s Department of Transportation renewed its contract for Convergys’ On-Demand Speech Self Service for ten additional years.

"In July 2000, the Federal Communications Commission assigned the telephone number 511 for nationwide access to traveler information services," Sharma wrote. "Utah was one of the early adopter states in implementing a 511 service for traveler information, and was the first state to deploy a voice-activated 511 system."

Convergys officials said that UDOT has worked together with the company since 2004, according to Sharma: "In that time, the company has made a number of key enhancements to Utah’s 511 system, including providing additional traffic and weather information and streamlining the call flow for callers navigating through the 511 system."