Contact Center Solutions Featured Article

Kaiser Associates Intros Onboarding In-a-Box 2.0

July 13, 2009

Kaiser Associates, Inc., a global strategy-consulting boutique based in Washington DC, has reportedly released its latest version of Onboarding In-a-Box.

According to the company, the new Onboarding In-a-Box is an easy to use and economical instructional guide and toolkit that lays out a process for in-house HR development teams to take on a redesign and/or initial onboarding program development effort with limited outside support.


It can also be leveraged as a critical tool for knowledge transfer, engagement, retention, and development -- delivering bottom line results. It helps in saving organizations time and resources in onboarding redesign initiatives and reduces risk by ensuring program design is informed by leading practices and seasoned subject matter experts.

More importantly, it allows an organization to pursue an economical best-in-class standard at a pace and budget that suits its needs, according to the company.

Mark A. Stein, senior vice president at Kaiser Associates, said that they are pleased with the intellectual capital that their OD Practice has developed in the course of assisting leading organizations develop winning onboarding practices and systems. He said that the practice's leadership on the issues has put it on the forefront of best practice and has given their clients the advantage of high-impact results. Onboarding is now receiving the attention it deserves because of this impact on performance.

"We are proud of the value this unique product brings to organizations by enabling them to integrate best practices and streamline the program design process. Practically any organization can now access the insights, tools, and best practices for onboarding used by many of the world's leading businesses," added Stein.

The new kit provides customizable tools such as diagnostic guidance; onboarding business case template; ROI calculator; key performance indicator dashboard; blueprint templates for program development ; program budgeting tools; deliverable planning, production, and roll-out templates; peer advisor, mentor, and process owner checklists etc., to hiring managers, new-hire managers, buddies, mentors, facilities, resource planning, it and onboarding process owners.

The company also provides one or two days of on-site instructional facilitation from its onboarding experts to supplement Onboarding In-a-Box 2.0 and help get client teams started on program development.

For more infromation, check out the informative white paper, "Making Onboarding Work."

Jyothi Shanbhag is a contributing editor for ContactCenterSolutions. To read more of Jyothi's articles, please visit her columnist page.

Edited by Patrick Barnard



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