Contact Center Solutions Featured Article

IP telephony and Unified Communications are both changing the way many IT, contact center and telephony departments are managing their business.

 

At a time when companies are slowly integrating from TDM to VoIP and from Telecom to IT management, managers should think about having easy access to end-to-end performance information for voice, online and data solutions.

 

Proactive multi-channel testing and monitoring of contact center and communication solutions are essential to improving performance and customer experience.

 

Want to know more? Register Now!

 

Learn how regular testing and 24 x 7 monitoring of voice and online solutions is critical for understanding total solution performance and for identifying problems and areas for improvement in the most timely fashion possible by attending a FREE WEBINAR Wednesday, June 3, 2009 at 2:00pm ET / 11:00am PT hosted by IQ Services and TMC. Register Now!

 

IQ Services’ mission is to encourage companies to deliver the best possible experience to their customers through flexible and responsive remote testing services for contact center and communication solutions. In today’s economy, Quality of Experience (QoE) should be a top priority for businesses small or large.

 

IT and telephony professionals, contact center/business professionals and anyone who cares about customer experience and the ROI associated with contact centers and communication solution investments are strongly encouraged to attend.

 

IQ Services can help plan, optimize and deliver solution performance through comprehensive test planning, investment protection planning, performance and load testing, application feature testing, availability monitoring and other customer experience-focused testing services. 

 

For more information click here or Register here! Also be sure to visit ContactCenterSolutions’s Webinar page for upcoming Webinar sessions.