Contact Center Solutions Featured Article

Oracle's CUIM 7.1 Now Available

May 07, 2009

Oracle has announced the general availability of their Communications Unified Inventory Management 7.1, which company officials say is designed for the introduction "in a discrete fashion" into an existing inventory environment through a modular, service-oriented architecture-based framework for unifying disparate data across multiple systems.


Company officials say this approach lets service providers deploy "only the specific inventory capabilities required in their environments.”

They point to Etihad Atheeb Telecom "GO," Cellular South, Com Hem AB and Tikona Digital Networks as early adopters using it to "support enterprise and consumer services across fixed, cable and mobile networks."

Oracle, of course, made headlines a couple of weeks ago with a splashy acquisition, paying about $7.4 billion for Sun Microsystems at $9.50 per share in cash.

Larry Ellison said it was yet another step towards the goal of bumper-to-bumper Oracledom: “The acquisition of Sun transforms the IT industry, combining best-in-class enterprise software and mission-critical computing systems,” he said. “Oracle will be the only company that can engineer an integrated system – applications to disk – where all the pieces fit and work together so customers do not have to do it themselves."

The 7.1 release has new capabilities, Oracle officials say, with "improved usability and integration," and including technology packs giving out-of-the-box functionality for accelerated rollout of the most common IP multi-play and higher layer services, including voice over IP, multi-protocol label switching layer 3 virtual private network and Metro Ethernet/virtual local area network services.

It's also touted as providing out-of-the-box integration with Oracle Business Intelligence Enterprise Edition, which can be used to create tailored reports that draw upon real-time and historical inventory data, as well as Oracle Spatial, which supports geographical mapping and geocoding across the application. There's also a graphical design time modeling tool, Design Studio, offering best practices modeling of customer services and resources.

David Sims is a contributing editor for ContactCenterSolutions. To read more of David’s articles, please visit his columnist page. He also blogs for ContactCenterSolutions here.

Edited by Patrick Barnard



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