Contact Center Solutions Featured Article

2009 CRM Excellence Awards Winners Announced by Customer Interaction Solutions Magazine

March 31, 2009

Norwalk, CT (March 31, 2009) — Technology Marketing Corporation (TMC) (www.tmcnet.com) today announced the winners of the Tenth Annual CRM Excellence Awards as presented by its flagship publication, Customer Interaction Solutions (www.cismag.com). 
 
The CRM Excellence Awards are based on hard data, facts and figures demonstrating the improvements that each winner’s product has made in a client’s business. The 10th Annual CRM Excellence Awards winners have been chosen on the basis of their product or service’s ability to help extend and expand the customer relationship to become all encompassing, covering the entire enterprise and the entire lifetime of the customer.
 
“Customer Interaction Solutions magazine implemented the CRM Excellence Awards ten years ago as a way of commending the companies that have proven to be true CRM partners to their customers and clients. The companies selected have demonstrated to the editors of Customer Interaction Solutions that their products and services have substantially improved the processes of their clients’ businesses by streamlining and facilitating the flow of information needed for companies to retain their most precious assets...their customers,” said Nadji Tehrani, founder and chairman of TMC, publishers of Customer Interaction Solutions.
 
Winning products and services of the 2009 CRM Excellence Awards can be seen below and found in the May and June 2009 issues of Customer Interaction Solutions magazine.
 
Customer Interaction Solutions has been the premier publication in the CRM, contact center and teleservices industries since 1982.
 
 

Company
Product
Allegiance Engage platform
Alloy Navigator
Altitude Unified Desktop
AMC Application Adapter for Microsoft Dynamics CRM
Aplicor Enterprise
Callidus Software Callidus TrueComp
Chordiant Customer Experience (Cx)
Citrix GoToAssist Corporate
Consona (News - Alert) CRM Suite (formerly Onyx and KNOVA)
Instant Dispatch
eglue (News - Alert) InterActTM Suite
Envision Centricity™
Epicor CRM
Save Desk
Five9 Virtual Call Center Suite
inContact
Intelenet's CRM solution for a leading telecom client
InVision Enterprise WFM
Knoa Experience and Performance Manager 5.0
LiveOps (News - Alert) On-Demand Call Center Platform
Best Buy Reward Zone Program
Mindshare
Technical Support, Customer Care, Sales, and Activations Contact Center Services
NetSuite CRM
NICE SmartCenter
Outsourced Call Center & Direct Marketing
Parature Customer Service™
Versant English Test
SmartBPM® Suite (PegaRULES Process Commander)
Sage SalesLogix
Service Cloud
SAS (News - Alert) Marketing Automation
ShipRush
Soffront CRM Version 8.7
Sugar Community Edition, Sugar Professional and Sugar Enterprise
Syntellect Phonelink
Varolii Customer Service Solutions
Impact 360® Quality Monitoring
Xactly Incent

 
 
 
About Customer Interaction Solutions
Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com.  
 
About TMC
Technology Marketing Corporation (TMC) is a global integrated media company helping our clients build communities in print, in person and online.  TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and NGN Magazine.  TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. TMCnet is read by two to three million unique visitors each month worldwide, according to Webtrends.  Ranked 3,034 by Quantcast (News - Alert), TMCnet is in the top .03% most visited Web sites in the US. In addition, TMC produces ITEXPO, 4GWE Conference, Digium|Asterisk World and Communications Developer Conference.

TMC also recently launched new industry-specific Web sites: IT.TMCnet.com, Cable.TMCnet.com, Robotics.TMCnet.com, Satellite.TMCnet.com, Green.TMCnet.com

For more information about TMC, visit www.tmcnet.com.
 
TMC Contact: 
Jan Pierret
203-852-6800, ext. 228
jpierret@tmcnet.com

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