Genesys Acquires Software Development Engineering
January 27, 2009
The financial terms of this cash transaction were however not disclosed.
SDE is a privately held limited liability company organized under the laws of Germany and formerly part of
VoicInt Telecommunications, GmbH. The company’s primary product, called Genesys Customer Interaction Portal (GCIP), is a Web-based thin client software solution that helps service providers deliver hosted contact center capabilities, such as self-service and agent-assisted service, to enterprise customers.
Industry analysts believe that the acquisition will benefit both service providers who deliver hosted services, and enterprises as service providers seek to create new product offerings that deliver high value to enterprise customers.
Genesys Telecommunication officials explained that GCIP addresses the common roadblocks to service delivery, including the complexity and time it takes a service provider to package, deploy and maintain multiple service offerings to multiple customers.
GCIP was designed with both service providers and their enterprise customers in mind.
"Forward-looking service providers recognize that enterprise users have high demands for both control and flexibility in their hosted customer service solutions such as call centers,” stated Nicolas De Kouchkovsky, president of Genesys, in a statement.
Kouchkovsky said that adding SDE to Genesys sustains the total solution that delivers this agility and level of control, and helps the company enable service providers to create innovative, profitable products to sell to their customers. This is one of the key values in forming the Alcatel-Lucent Application Software Group.
“Genesys is a natural fit to acquire the GCIP technology through our SDE spin-off. The fact that the engineering team will now work for Genesys is testament to the world class skill set, engineering best practices and ability to deliver that we consider hallmarks of our operation," said Peter Nowack, managing director of VoicInt.
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Anil Sharma is a contributing editor for ContactCenterSolutions. To read more of Anil’s articles, please visit his columnist page.Edited by
Michelle Robart
