Contact Center Solutions Featured Article

Interactive Intelligence Honored by United Way as a Company that Cares

November 06, 2008

United Way of Central Indiana has honored Interactive Intelligence (News - Alert) with its “Company that Cares” award for meeting fundraising, community volunteer, leadership and other participatory goals. 

"This award demonstrates that Interactive Intelligence sets the same rigorous standards for community involvement as it does for its core business," said UWCI president and CEO Ellen K. Annala, in a Thursday statement.

A developer of business communications software, Interactive Intelligence met its goals during the UWCI 2007 annual workplace campaign. The “Company that Cares” distinction was given to 350 companies in a six-county Central Indiana area. This was the first year of participation for Interactive Intelligence. More than 1,500 companies were considered.
 
"While we've always supported our community through responsible business practices and various individual contributions, we're focused now on a more organized effort that engages every employee," said Interactive Intelligence founder and CEO, Dr. Donald E. Brown, in the Thursday statement.
 
"We're building on our 'Company that Cares' distinction with initiatives this year that range from supporting our troops and veterans, to activities designed to improve the lives of underprivileged children."

Interactive Intelligence has worked with the United Way to help local organizations such as Second Helpings, the Hoosier Veterans Assistance Foundation, Big Brothers Big Sisters of Central Indiana, the Salvation Army, and the Julian Center.

The company has also worked with Habitat for Humanity, the Indiana University-Kenya Partnership and other not-for-profit organizations. Interactive Intelligence has also begun formalizing a "green" initiative designed to minimize its impact on the environment.

Interactive Intelligence is a global provider of unified business communications solutions for contact center automation, enterprise IP telephony and enterprise messaging. Interactive Intelligence is among Software Magazine's top 500 global software and services suppliers, is ranked among NetworkWorld's top 200 North American networking vendors, is a BusinessWeek "hot growth 50" company.

Since 1994, Interactive Intelligence has been providing unified IP business communications solutions to companies throughout the world. The company employs more than 600 people and has received numerous accolades, including the Indiana Chamber of Commerce's "Best Places to Work in Indiana" award in 2007 and 2008.

Interactive Intelligence has made a strong name for itself in the contact center space, providing innovative solutions that contact centers today need to implement in order to be competitive and effective.
 
This latest recognition demonstrates that the company also wants to make its mark within the community in which it operates. With its headquarters in Indianapolis, it was important for Interactive Intelligence to give back and this honor acknowledges those efforts.
 

Susan J. Campbell is a contributing editor for TMCnet and has also written for eastbiz.com. To read more of Susan's articles, please visit her columnist page.

Edited by Tim Gray

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