Market leadership starts with a vision. Successful organizations create a roadmap, put one foot in front of the other following a game plan.
Today, Aspect Software unveiled its new leadership, announcing the appointment of Chris Koziol to the role of Chief Executive Officer promoting the 30-plus year industry veteran from his role of President at the cloud contact center company.
Aspect is a company with a clear direction, and is expanding market share with its innovation in self-service, omnichannel, workforce optimization and customer engagement solutions. Koziol offers a strong record of leadership, with his time at JDA Software and MicroAge illustrating exceptional growth.
“I’m thrilled to be taking on the CEO role at this critical time in the market when businesses are truly discovering how differentiated customer experiences can help them thrive in increasingly competitive markets," said Koziol. “Aspect’s rich, natively-designed and expertly delivered solutions are gaining a lot of attention because of their ability to address the ever-escalating service expectations of consumers, especially across emerging digital channels. This is an incredible opportunity for the company to capitalize on the market’s momentum and I am honored to be leading Aspect and our 1,700+ employees around the world during this exciting time."
Koziol is in a unique position to shape the future of the contact center space. From AI and natural language processing (NLU), to chatbots and omnichannel, only time will tell what’s next for the customer engagement company.
What’s in your contact center?