Contact Center Solutions Featured Article

Alpine Access expands into the state of Oklahoma, Hires more people.

October 15, 2008

Alpine Access, the premier provider of contact center solutions, announced that the company is expanding into the state of Oklahoma.
 
Its continued geographic expansion has created more job opportunity for home-based professionals.
 
According to the company more number of home-based customer care professionals will be hired from Tulsa, Oklahoma City and respective surrounding areas in order to meet increasing demand from new and existing customers.
 
The company assures to match each employee to the right client program. Recruiting from a large and diverse pool of applicants from across the United States also ensures that its customer care representatives are more mature, better qualified and work history that includes previous customer service related responsibilities and also have good online computer skills.
 
Company says such recruiting results in higher average order size, greater revenue per call and increased customer satisfaction for customers like Office Depot, J.Crew and the Internal Revenue Service.
 
Christopher M. Carrington, CEO of Alpine Access said in a statement,” We are excited that so many companies are recognizing the quality and value that Alpine Access' home-based contact center model provides and are pleased to expand our hiring efforts into even more states.”
 
He added, “With reports of its strong economic health despite a declining national economy, Oklahoma and its residents are perfectly matched to meet the needs of our clients. We eagerly anticipate increasing our candidate pool with Oklahoma applicants."
 
Alpine Access claims to have employed more than 7,500 distributed home-based agents and has been included on fastest-growing company lists such as the Inc. 500, Deloitte (News - Alert) & Touche Fast 500 and the Denver Business Journal in each of the past several years.

Jyothi Shanbhag is a contributing editor for TMCnet. To read more of Jyothi's articles, please visit her columnist page.

Edited by Tim Gray

Article comments powered by Disqus

Related Contact Center Solutions Articles

Interactive Intelligence's Ninth Consecutive Year of Happy Employees

Interactive Intelligence managed to land in position 14 on Indiana's 2015 Best Places to Work list, taking its slot in the "major companies" category. [ Read More ]
05/27/2015

Golden Gate BPO Solutions Partners with NETCAST BPO Services

When it comes to business process outsourcing (BPO) while many parts of the world are gaining traction as places to locate facilities, India and the Philippines because of their large English-speaking talent pools remain the dominant BPO places to operate. This is particularly true for companies whose majority of customers require support in English. [ Read More ]
05/21/2015

AMC Technology Contact Canvas Integrates Contact Center Apps to Microsoft Dynamics CRM

In recognition of the value-added of CRM integration with contact center capabilities, enterprise and contact center application integration software specialists AMC Technology has announced it has telephony enabled Microsoft CRM 2013 and 2015 through its Contact Canvas platform. The AMC platform allows customers to integrate business apps and communications across the enterprise, from contact center agents to knowledge workers and mobile staff. [ Read More ]
05/21/2015

Lazy Dog Restaurants Partners with RRT On Takeout Management Solution

When it comes to the business world, customer satisfaction is the real currency that keeps a company going. This is true whether talking about a retail or restaurant or a call center. Lazy Dog Restaurant and Bar just announced it is taking the next step in increasing its customer service approach thanks to an agreement with Restaurant Revolution Technologies. The agreement will allow Lazy Dog to implement an innovative takeout order management solution that is going to be supported by the compan… [ Read More ]
05/12/2015

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!