Contact Center Solutions Featured Article

October 15, 2008

Alpine Access expands into the state of Oklahoma, Hires more people.


Alpine Access, the premier provider of contact center solutions, announced that the company is expanding into the state of Oklahoma.
 
Its continued geographic expansion has created more job opportunity for home-based professionals.
 
According to the company more number of home-based customer care professionals will be hired from Tulsa, Oklahoma City and respective surrounding areas in order to meet increasing demand from new and existing customers.
 
The company assures to match each employee to the right client program. Recruiting from a large and diverse pool of applicants from across the United States also ensures that its customer care representatives are more mature, better qualified and work history that includes previous customer service related responsibilities and also have good online computer skills.
 
Company says such recruiting results in higher average order size, greater revenue per call and increased customer satisfaction for customers like Office Depot, J.Crew and the Internal Revenue Service.
 
Christopher M. Carrington, CEO of Alpine Access said in a statement,” We are excited that so many companies are recognizing the quality and value that Alpine Access' home-based contact center model provides and are pleased to expand our hiring efforts into even more states.”
 
He added, “With reports of its strong economic health despite a declining national economy, Oklahoma and its residents are perfectly matched to meet the needs of our clients. We eagerly anticipate increasing our candidate pool with Oklahoma applicants."
 
Alpine Access claims to have employed more than 7,500 distributed home-based agents and has been included on fastest-growing company lists such as the Inc. 500, Deloitte (News - Alert) & Touche Fast 500 and the Denver Business Journal in each of the past several years.

Jyothi Shanbhag is a contributing editor for TMCnet. To read more of Jyothi's articles, please visit her columnist page.

Edited by Tim Gray


Related Contact Center Solutions Articles

    Contact Center Solutions Week in Review

    The Contact Center Solutions community certainly had a variety of news on several different fronts this week regarding new solutions, customer implementations, recognition, etc. However, before getting to the news this week, I actually would like to start by pointing everyone to two articles I authored. [ Read More ]
    05/25/2013

    Indosoft Boosts Q-Suite ACD's Ability to Retain Calls in the Event of Server Faults

    If you run a mission-critical call center and one of your servers goes down, so you risk dropping that very important call? Given the number of serious storms that have battered the U.S. in recent years, more and more call centers might be said to be mission-critical: emergency services call centers, utility customer support, 411 information call centers and insurance companies are just some of the organizations that get busy under high-pressure circumstances. [ Read More ]
    05/23/2013

    How to Really Improve Customer Experiences, REALLY!

    In the last several weeks as a result of the Interactive Intelligence Interactions 13 event, and a variety of industry developments, I have been exposed to not just to the latest and greatest in contact center solutions. It has also been my good fortune to interact with some very knowledgeable people from across the broad spectrum of community stakeholders-customers, resellers, channel partners, industry analysts-literally from all over the world. What they all have in common is an intense focus… [ Read More ]
    05/23/2013

    iPhonik to Open Sri Lanka Contact Center for Asian Alliance Insurance

    iPhonik has signed a deal to open a contact center in Sri Lanka for Asian Alliance Insurance (AAI) which will now employ local Sri Lankan agents. [ Read More ]
    05/23/2013

FOLLOW US

Contact Center Solutions Glossary of Terms

Featured Whitepaper

    Microsoft® Lync® in the Contact Center: Integrating with Customer Interaction Center™ to Provide a Barrier‐free Customer Experience To implement contact center functionality, organizations using Microsoft Lync Server 2010 can follow the unified communications blueprint of open standards interoperability and integrate to a contact center solution of their choice. Customer Interaction Center (CIC) from Interactive Intelligence is a proven best of breed contact center solution that merits consideration ...

Featured Success Story

    Contact Center Solutions Featured Success Story
    Interactive Intelligence all-in-one IP communications software suite integrated with Microsoft Lync helps Bentley save $200,000 annually.

Featured Product Demo

    Contact Center Solutions Interaction Analyzer™
    Interaction Analyzer™
    Real-time word and phrase spotting. Alerting. Analytics. Scoring. Coaching. Watch how Interaction Analyzer turns every moment, of every past and present call, into data that lets you deliver an exceptional customer experience.

Featured Resources