Contact Center Solutions Featured Article

Aspect Unified IP Wins Miercom Rated Best Award

October 02, 2008

Aspect (News - Alert) Software, a company focused on unified communications for the contact center, today announced that the Miercom IP Contact Center Industry Study and Product Test Review recognized Aspect Unified IP as having the Best Supervisor and Real-time Monitoring/Reporting Capabilities.
 
As an independent product test center, Miercom recognized Aspect for advanced administration, recording and monitoring capabilities, and tight integrations to Unified Command and Control and PerformanceEdge (News - Alert).
 
"Aspect Software is delivering the best supervisor, reporting and monitoring capabilities in the contact center market," said Rob Smithers, chief executive officer, Miercom.
 
"Aspect has demonstrated its deep understanding of call center needs, especially for flexible, cost-effective IP solutions that can help supervisors and managers better monitor productivity and optimize performance. And, through Aspect Unified IP, and complementary technologies within Unified Command and Control and PerformanceEdge, Aspect has delivered these capabilities for both small- to mid-sized businesses and large contact center environments,” added Smithers.
 
According to Miercom, there are a number of key differentiators for Aspect Software which were highlighted in its product review.
 
Among these factors is that Aspect Unified IP offers unified management and supervisor capabilities through inherent Recording and Quality Management and Unified Command and Control enterprise multi-platform/multi-vendor real-time data aggregator.
 
In addition, Aspect does not partner with any other vendors to offer these advanced recording and reporting capabilities.
 
Unified Command and Control is a unique solution that allows contact centers to centralize reporting, routing, administration, and workflow management in a single console and can function alone or with disparate systems.
 
PerformanceEdge is an innovative performance optimization suite that offers tight integrations to Aspect Unified IP, as well as to other third-party ACDs and dialers. This allows contact centers to leverage advanced recording and speech analytics, quality management, performance management, and coaching capabilities.
 
"This recognition from Miercom validates that Aspect Unified IP, along with PerformanceEdge, offers exceptional real-time and historical tools that can help organizations better manage and monitor agents and applications in the call center, and ultimately save money and improve productivity," stated Mike Sheridan, senior vice president of strategy and marketing, Aspect Software. "Really, this award belongs to all of our customers. It is their feedback that has allowed us to build innovative capabilities that differentiate Aspect in the market and give call centers the tools they need for success."
 
Miercom is an independent product test center with hundreds of its product-comparison analyses published over the years in top network trade periodicals. Its reports regularly appear in Business Communications Review -- NoJitter, Communications News (News - Alert), Internet Telephony, Network World, xchange and other publications.
 
Aspect Software founded the contact center industry and is now the world's largest company solely focused on unified communications for the contact center. The company’s all-in-one, IT-ready solutions communications-enable customer service, collections and sales and telemarketing business processes for small and medium enterprises as well as for two-thirds of the Fortune Global 100.

Michelle Robart is a contributing editor for TMCnet. To read more of Michelle's articles, please visit her columnist page.

Edited by Michelle Robart

Article comments powered by Disqus

Related Contact Center Solutions Articles

Earthlink Unveils Hosted Contact Center Solution

With more and more call centers moving to the United States, finding ways for those call centers to stay ahead of the competition has become more important than ever. Call centers are also working twice as hard to find ways to make employees that much more productive so they can serve the company and its customers. Earthlink believes it has one such solution with the arrival of its new Hosted Contact Center. [ Read More ]
11/25/2014

Accenture Releases Survey on Digital Police Solutions

Accenture has released a new survey on digital police solutions and how police can better serve their citizens using technology. [ Read More ]
11/24/2014

Contact Center Solutions Week in Review: Interactive Intelligence, Aspect Software and Nice Systems

What an unusual week in the Contact Center Solutions Community. I never thought I would use the word "war" in an article for the community, but interestingly in different context I ended up using it not once but twice. [ Read More ]
11/22/2014

Aspect Software Declares War in Workforce Optimization Market

We may be closing in on the holiday season and a time of "good cheer," but reality is that competition in business is a 24/7/365 affair. And, depending on whether you are a competitor or possible customer, it looks like this holiday season thanks to a new initiative by customer experience solutions provider Aspect Software you are either looking at a possible lump of coal in you X-mas stocking or a valuable present. The reason is Aspect has dropped the gloves in the hotly contested Workforce Opt… [ Read More ]
11/21/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!