Contact Center Solutions Featured Article

Aspect Unified IP Wins Miercom Rated Best Award

October 02, 2008

Aspect (News - Alert) Software, a company focused on unified communications for the contact center, today announced that the Miercom IP Contact Center Industry Study and Product Test Review recognized Aspect Unified IP as having the Best Supervisor and Real-time Monitoring/Reporting Capabilities.
 
As an independent product test center, Miercom recognized Aspect for advanced administration, recording and monitoring capabilities, and tight integrations to Unified Command and Control and PerformanceEdge (News - Alert).
 
"Aspect Software is delivering the best supervisor, reporting and monitoring capabilities in the contact center market," said Rob Smithers, chief executive officer, Miercom.
 
"Aspect has demonstrated its deep understanding of call center needs, especially for flexible, cost-effective IP solutions that can help supervisors and managers better monitor productivity and optimize performance. And, through Aspect Unified IP, and complementary technologies within Unified Command and Control and PerformanceEdge, Aspect has delivered these capabilities for both small- to mid-sized businesses and large contact center environments,” added Smithers.
 
According to Miercom, there are a number of key differentiators for Aspect Software which were highlighted in its product review.
 
Among these factors is that Aspect Unified IP offers unified management and supervisor capabilities through inherent Recording and Quality Management and Unified Command and Control enterprise multi-platform/multi-vendor real-time data aggregator.
 
In addition, Aspect does not partner with any other vendors to offer these advanced recording and reporting capabilities.
 
Unified Command and Control is a unique solution that allows contact centers to centralize reporting, routing, administration, and workflow management in a single console and can function alone or with disparate systems.
 
PerformanceEdge is an innovative performance optimization suite that offers tight integrations to Aspect Unified IP, as well as to other third-party ACDs and dialers. This allows contact centers to leverage advanced recording and speech analytics, quality management, performance management, and coaching capabilities.
 
"This recognition from Miercom validates that Aspect Unified IP, along with PerformanceEdge, offers exceptional real-time and historical tools that can help organizations better manage and monitor agents and applications in the call center, and ultimately save money and improve productivity," stated Mike Sheridan, senior vice president of strategy and marketing, Aspect Software. "Really, this award belongs to all of our customers. It is their feedback that has allowed us to build innovative capabilities that differentiate Aspect in the market and give call centers the tools they need for success."
 
Miercom is an independent product test center with hundreds of its product-comparison analyses published over the years in top network trade periodicals. Its reports regularly appear in Business Communications Review -- NoJitter, Communications News (News - Alert), Internet Telephony, Network World, xchange and other publications.
 
Aspect Software founded the contact center industry and is now the world's largest company solely focused on unified communications for the contact center. The company’s all-in-one, IT-ready solutions communications-enable customer service, collections and sales and telemarketing business processes for small and medium enterprises as well as for two-thirds of the Fortune Global 100.

Michelle Robart is a contributing editor for TMCnet. To read more of Michelle's articles, please visit her columnist page.

Edited by Michelle Robart

Article comments powered by Disqus

Related Contact Center Solutions Articles

Logitech's USB headset H570e to Enhance the UC Experience

With workplaces constantly changing, there has been an accelerated demand for software and headsets; while the transition to a softphone is almost automatic, the search for a good affordable headset that's tuned to unified communications platforms isn't easy. However, Logitech has a new comfortable one lined up that might just suit their needs-the USB headset H570e. [ Read More ]
07/28/2014

Talk2Rep Partners with Lighthouse Works

Talk2Rep, Inc., a national business process outsourcing (BPO) provider based in Florida, has entered into a strategic partnership with Lighthouse Works. This partnership offers improved job opportunities for people who have poor visions. [ Read More ]
07/28/2014

Contact Center Solutions Week in Review

The Contact Center Solutions Community this past week once again delivered an eclectic mix of industry recognition, news about job opportunities/or lost ones, industry growth, new capabilities and some trend spotting. [ Read More ]
07/26/2014

Cairn Housing Association Deploys Netcall's Customer Engagement Suite

Cairn Housing Association has chosen Netcall's customer engagement suite to improve the way it interacts with customers. The not-for-profit Scottish organisation has intentions to enhance its service delivery by using social media analysis and engagement capabilities, for the first time ever. [ Read More ]
07/25/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!