Frost & Sullivan Awards Interactive Intelligence as EMEA Company of the Year
By Casey Houser
Information technology market research company Frost & Sullivan recently announced that it has presented customer interaction solutions provider Interactive Intelligence with its “2015 EMEA Company of the Year Award in Customer Contact.”
Each year, Frost & Sullivan presents this award to the company it feels presents a solid combination of performance, innovation, and customer impact. For two years in a row, Interactive Intelligence has met that criteria and won this award. Its contact center suite has been described as rich in its capabilities and scalable in its nature. The awards accompanying report read as follows:
“The company’s all-in-one suite of scalable, rich contact centre capabilities, integrated business communications applications, and flexible deployment options, are just a few of the reasons Frost & Sullivan is presenting Interactive Intelligence with the 2015 EMEA Company of the Year award in Customer Contact.”
It further mentions that Interactive Intelligence has successfully tackled the European market -- one that has shown resistance to adoption of cloud-based call centers -- by showing companies that its software can meet their needs as businesses and offer them installation, setup, product management, and support at a price that may also exceed their expectations.
One of the biggest advantages to this customer service platform, Frost & Sullivan notes, is that it can offer businesses the ability to operated entirely in the cloud, on-premise, or as a hybrid of each. This helps Interactive Intelligence cater to the needs of everyone depending on their unique situations. One client's situation that calls for a cloud-based deployment does not have to affect the next company that wants an on-premise software suite.
For all customers under its wing, Interactive Intelligence is said to offer a level of support and service that will keep clients happy with their products. Support teams can help individual companies with product updates and assist IT teams when something unexpected goes awry.
Readers can check out the entire report here to get more depth about the exact methodology Frost & Sullivan used when selecting this year's award winner.