Contact Center Solutions Featured Article

September 19, 2008

Parature and Metaverse Mod Squad Enter Integration Partnership

By Shamila Janakiraman

TMCnet Contributor

Parature (News - Alert) has announced an integration partnership with Metaverse Mod Squad, an avatar staffing firm for virtual worlds and online communities. Parature specializes in on-demand customer service software.

Metaverse Mod Squad’s moderators and customer service teams use Parature’s dynamic and intuitive software to serve and support residents of virtual worlds. Metaverse works with popular brands like Warner Bros., Harry Potter and the CW Network.

“As the global leader in on-demand customer service, we are delighted to announce this partnership with the top-notch moderators and support teams of Metaverse Mod Squad,” declared Chuck Coulson, Parature vice president of business development.

“Parature is the fastest growing customer service and support software company in the United States, and this integration partnership opens even more doors and expands our presence in virtual worlds, online communities, and the gaming industry as a whole,” added Coulson.

Parature helps organizations to introduce changes in the methods employed for supporting their customers using its Software-as-a-Service (SaaS (News - Alert)) delivery and integrated, intuitive design. This enables organizations to serve, support, engage and retain customers in the present scenario where the emphasis is on a Web connected world.

Parature’s seamlessly integrated suite of modules allows organizations to effectively and efficiently manage all their support needs. The software is dynamic and on-demand enabling organizations to start functioning easily and rapidly.

Amy Pritchard, Metaverse Mod Squad CEO, pointed out that his company’s mission was to make the experiences in online communities safe, exciting, and fun. Most brands continue to make these online communities the focal point of their Web presence. This has resulted in customer service becoming an integral part of Metaverse’s job. Parature’s software is expected to make Metaverse staff more organized and efficient.

Parature enables any kind of business to use the potential of the Internet for offering excellent customer service. The company’s SaaS delivery and integrated intuitive design allows organizations to serve customers optimally.

Metaverse Mod Squad avatars and its developers strive to protect the safety of children, offer optimum service to customers, entertain audiences and also sell real world products, online in virtual worlds. All the company’s staff including sales staff, event planners, customer support teams and others work with popular brands around the world for the provision of excitable, safe and profitable virtual world experience. Metaverse also provides moderation and content management for traditional Internet Web sites besides offering high level consulting services for online child safety, moderation, community experience and design.

INTERNET TELEPHONY Conference & EXPO West 2008 — the biggest and most comprehensive IP communications event of the year — concluded Thursday in Los Angeles, California. Thousands of attendees flocked to the event for three valuable days of exhibits, conferences and networking opportunities. Mark your calendar now for ITEXPO East 2009, February 2-4, 2009, in sunny Miami, Florida.

Read archived editions of Show Daily eNewsletters from ITEXPO (News - Alert) West 2008 here. See you in February!

Shamila Janakiraman is a contributing editor for TMCnet. To read more of Shamila’s articles, please visit her columnist page.

Edited by Michelle Robart

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