Interactive Intelligence today revealed its fourth-quarter and full year 2014 financial results, which demonstrate the ongoing growth of its cloud solutions and overall business in terms of both orders and revenues. And the company said it expects cloud to grow another 60 percent this year, during which time it expects to generate cash from operations.
The company, which trades on the Nasdaq under the symbol ININ, develops cloud and on-premises unified IP business communications solutions that help contact centers and enterprises of all sizes improve their customers’ experience.
Interactive Intelligence reports its total orders in the fourth quarter of 2014 increased 22 percent from the same quarter the previous year. Interactive Intelligence’s cloud-based orders, meanwhile, were up 42 percent (representing 55 percent of the company’s orders) over the same quarter in 2013. Seventy-eight orders during the fourth quarter of 2014 were worth more than $250,000, while 21 of them topped $1 million.
Revenue for the fourth quarter of 2014 totaled $92.6 million (within the company’s guidance range), a 2 percent increase from the same quarter the year previous. Cloud-based revenues, meanwhile, reached $18.9 million in the fourth quarter of 2014, an increase of 78 percent from the same quarter in 2013.
The fourth quarter of 2014 also brought Interactive Intelligence GAAP operating income of $2 million. (It was $6.5 million in the fourth quarter of 2013.) And the company reported a loss in net income of $29.9 million for the quarter.
For the full year of 2014, Interactive Intelligence received 11 percent more orders than it did in 2013. It collected $341.3 million in revenues last year, a 7 percent increase from the year previous. Meanwhile, cloud-based revenues reached $60.5 million for the year, an increase of 77 percent from the year previous.
Interactive Intelligence’s GAAP operating loss for the year was $(17.8) million compared to GAAP operating income of $14.4 million in 2013. Non-GAAP operating loss in 2014 was $(1.5) million, compared to non-GAAP operating income of $26.0 million in 2013. Its GAAP net loss was $(41.4) million, or $(1.98) per diluted share based on 20.9 million weighted average shares outstanding, compared to GAAP net income of $9.5 million, or $0.45 per diluted share based on 21.1 million weighted average diluted shares outstanding in 2013.
Interactive Intelligence founder and CEO Dr. Donald E. Brown said in a call today that in 2014 the company significantly extended its lead in the area of contact center solutions; it continued its relentless march upmarket and saw individual cloud spends increase; and it developed its multitenant platform for communications, collaboration, and engagement (called PureCloud).
The company will continue to expand the cloud-based solutions it delivers under the PureCloud umbrella, he said, adding that two new solutions on this front will be unveiled next month at Enterprise Connect. This year will also see Interactive Intelligence move to simple one-year subscriptions to make the company’s offerings extremely customer friendly. Brown said the company believes that once customers use its solutions they’ll stick with them.