Contact Center Solutions Featured Article

NetSapiens to Showcase New Contact Center Solution at ITEXPO Las Vegas 2014

August 11, 2014

Incorporated in 2002, NetSapiens (News - Alert) was created to deliver solutions for service providers by giving them the resources they need to quickly deploy applications into the marketplace. Starting with the design and development of enterprise and carrier grade VoIP platforms and continuing to the present with the best full-featured SIP-based class 4/5 hosted VoIP solutions for next-gen service providers; it is emerging and coexisting to serve businesses, e-Communities, and productivity-focused individuals. The company is going to demonstrate its continual development at ITEXPO (News - Alert) Las Vegas 2014, being held this week, August 11-14 at the Rio in Las Vegas, Nevada.

Specifically, NetSapiens will show its latest contact center solutions with new advancement in innovative SNAPsolution software to serve CLECs, ISPs, WISPs, Broadband/Cable Providers, Managed Services Providers, and others. According to the company, the new contact center solutions will deliver rich features that will allow any service provider with comprehensive tools to support carrier class contact centers.

As consumers around the world continue to integrate mobile technology into their life, they are becoming more customer centric, expecting the companies they do business with to provide contact centers with multiple touch points for seamless interactions.

With that in mind, the NetSapiens solution is designed to deliver the highest quality experience to users without large capital expenditures from the service provider, noted Anand Buch, NetSapiens CEO. The new contact center will deliver features that will include advanced call management, supervisor controls, detailed reporting, quality assurance, and unified communication integrations. All these features can be scaled to provide the platform for organizations of any size.

Find out more about these features as well as other SNAPsolution capabilities at ITEXPO booth #316. In addition at the event, NetSapiens will be part of a session called, “Recurring Revenue: The Secret to Service Provider Success,” on Monday August 11 in which Buch will be a panelist



Edited by Stefania Viscusi

Article comments powered by Disqus

Related Contact Center Solutions Articles

When it comes to Contact Center Agents 'Mind the Gap'

As content curator and contributor to the Contact Center Solutions Community, part of my function is to review information and insights from around the Web and illuminate them to our readers. In this regard, I would like to recommend an insightful posting from IT-Online titled, "How to differentiate customer experience." [ Read More ]
10/30/2014

Survey: Deloitte Optimistic for Increased US Holiday Spending

Professional services firm Deloitte, which completes financial advisory surveys, has released the annual holiday shopping survey for nearly three decades. This year's survey, the 29th annual, shows that U.S. shoppers are optimistic entering the season for giving, which also happens to be the season for shopping. [ Read More ]
10/30/2014

Dialing for Votes

Depending on how you feel about such things, next-generation predictive dialers have become an integral, dare I say "must have" capability for political campaigns. Indeed, with the U.S. elections only days away, anyone living here not only is more than aware from watching TV that the "get out the vote" efforts are already in full swing as the airwaves are saturated with ads, but this has become that time of year when caller ID and answering systems are a godsend. [ Read More ]
10/30/2014

Survey: Mobile Experience Trumps Brand Loyalty Among Gen Y, Millennials

Retailers be warned - brand loyalty counts for less and less among younger consumers, who are likely to head to competitors if their mobile experience isn't what they think it should be. [ Read More ]
10/30/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!