Contact Center Solutions Featured Article

NetSapiens to Showcase New Contact Center Solution at ITEXPO Las Vegas 2014

August 11, 2014

Incorporated in 2002, NetSapiens (News - Alert) was created to deliver solutions for service providers by giving them the resources they need to quickly deploy applications into the marketplace. Starting with the design and development of enterprise and carrier grade VoIP platforms and continuing to the present with the best full-featured SIP-based class 4/5 hosted VoIP solutions for next-gen service providers; it is emerging and coexisting to serve businesses, e-Communities, and productivity-focused individuals. The company is going to demonstrate its continual development at ITEXPO (News - Alert) Las Vegas 2014, being held this week, August 11-14 at the Rio in Las Vegas, Nevada.

Specifically, NetSapiens will show its latest contact center solutions with new advancement in innovative SNAPsolution software to serve CLECs, ISPs, WISPs, Broadband/Cable Providers, Managed Services Providers, and others. According to the company, the new contact center solutions will deliver rich features that will allow any service provider with comprehensive tools to support carrier class contact centers.

As consumers around the world continue to integrate mobile technology into their life, they are becoming more customer centric, expecting the companies they do business with to provide contact centers with multiple touch points for seamless interactions.

With that in mind, the NetSapiens solution is designed to deliver the highest quality experience to users without large capital expenditures from the service provider, noted Anand Buch, NetSapiens CEO. The new contact center will deliver features that will include advanced call management, supervisor controls, detailed reporting, quality assurance, and unified communication integrations. All these features can be scaled to provide the platform for organizations of any size.

Find out more about these features as well as other SNAPsolution capabilities at ITEXPO booth #316. In addition at the event, NetSapiens will be part of a session called, “Recurring Revenue: The Secret to Service Provider Success,” on Monday August 11 in which Buch will be a panelist



Edited by Stefania Viscusi

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